FAQs - SmartPay

FAQs

New Customer
Existing Customer
Government Fuel Subsidy (SKDS)
Others - Forms and TnC

New Customer
How do I apply for the PETRONAS SmartPay Card?
You can apply for PETRONAS SmartPay anytime, anywhere through the SmartPay Digital Application form with the required supporting documents .

What are the documents required to apply for PETRONAS SmartPay Card?
Click here for documents required for your PETRONAS SmartPay application.

Who can apply for the PETRONAS SmartPay Card?
Any company, firm or organisation which has vehicle(s) is eligible to apply.

Approval is subject to terms & conditions, credit assessment and eligibility.

Is there any joining fee or annual fee for PETRONAS SmartPay Card?
There are no enrollment fees, no annual fees and no account service fees for PETRONAS SmartPay.

Where is PETRONAS SmartPay card available?
PETRONAS SmartPay is available at all 1,000+ PETRONAS stations nationwide. Enjoy the largest network of stations with an array of amenities when refueling your vehicles and fleet!

What are the different card payment types and their usage?

PETRONAS SmartPay Prepaid

Applicable for both subsidised and non-subsidised fuel purchase
Applicable for Government Diesel Subsidy (SKDS 1.0 and SKDS 2.0)
Prepaid account
Top up at all PETRONAS Stations or online banking. Only pay when refuel
Next-day reimbursement of government subsidy
Security and PIN protection to prevent unauthorized usage
View and manage your accounts in real-time with PETRONAS SmartPay online portal
Apply now
PETRONAS SmartPay Postpaid

Applicable for both subsidised and non-subsidised fuel purchase
Applicable for Government Diesel Subsidy (SKDS 1.0 and SKDS 2.0)
Postpaid account – enjoy up to 30 days credit term*
Payment to be made within the approved credit period.
Next-day reimbursement of government subsidy
Security and PIN protection to prevent unauthorized usage
View and manage your accounts in real-time with PETRONAS SmartPay online portal

Apply now
PETRONAS SmartPay Subsidy ID Card (Cash Card)
Designed specifically to enjoy government subsidised fuel
Applicable for Government Diesel Subsidy (SKDS 2.0)
No cash tie-up or prepayment required
Pay only net amount using cash or credit/debit card when refuel
Immediate subsidy price when paying at cashier
Faster application process with minimal documentation requirement.

Apply now

What is the difference between Postpaid and Prepaid account?
Postpaid Account
Account with Credit Limit, subject to credit assessment
Payment terms of 30 days subject to credit assessment
Other credit facilities

Prepaid Account
Cash account with no pre-approved credit limit

How long does it take to process the application?
The duration of the application process is contingent upon the timely submission of a comprehensive application along with all necessary supporting documents, ensuring a thorough and efficient evaluation.

How will I receive the SmartPay Card?
Your new SmartPay Card will be sent via registered courier.

How can I activate my PETRONAS SmartPay card?
PETRONAS SmartPay prepaid and postpaid cards can be activated via the SmartPay Online portal. Kindly refer to and follow the steps provided to you upon receipt of your card.
For PETRONAS Subsidy ID Card (cash card), no action required as activation is instant upon receipt of card.

What are the fees and charges I have to pay?
There are no annual fees or enrolment fees imposed for PETRONAS SmartPay registration, card renewal or defective card.

However, RM 10.00 Card Replacement Fee will be imposed on your next billing for card replacement due to:
Loss of card
Damaged card due to user negligence
Change of vehicle or driver

How many PETRONAS SmartPay cards can I apply for?
As many as you require to effectively manage your fleet.

Is PETRONAS SmartPay secure?
Yes, with the improved chip card, SmartPay provides reliable and secure transactions at the station. This enhancement reduces the risk of cards being cloned and is PIN-protected.

If your card is lost or stolen, block your cards straight away via the SmartPay Online fleet platform. If you forget your PIN, request for a PIN notification from our customer careline, Mesralink.

What is SmartPay Online?
SmartPay Online (SPO) is our portal for SmartPay Card management and monitoring.

Enjoy the convenience of managing your SmartPay account with SmartPay Online anytime from the comfort of your home or office to:
View all cards accounts and transactions.
Manage cards (suspend card, change product type, change transaction limit).
View and download Statement of Accounts.
View payments and next payment due date.

How do I track my PETRONAS SmartPay Card account?
You may access SmartPay Online, our portal for managing and monitoring SmartPay Cards. Through this platform, you can conveniently track real-time card activity, view payments, download monthly Statement of Accounts and edit card details.

Can I specify the purchase limit and products/services for each driver/vehicle?
Yes, you can specify the purchase limit per day/per month and the type of products/services permitted for each driver/vehicle.

Are PETRONAS SmartPay Subsidy ID Card (Cash Card) customers eligible for Mesra Rewards Points?
All PETRONAS SmartPay customers (prepaid, postpaid, cash card) are not eligible for Mesra Rewards Points.
Existing Customer
What do I need to do if there are changes to my details?
You are required to fill up maintenance form and submit to Mesralink at [email protected].

SmartPay Maintenance Form: To update your card details eg. card limit update, card activation/suspension, new card request, etc.
SmartPay Data Update Form: To update your account details eg. PIC, company name, address. etc.

What if I lose my PETRONAS SmartPay card?
Please call us at 1-300-88-8282 (Mesralink) to block the card.

Usage of the card will be barred immediately. For card replacement, please submit the SmartPay Maintenance form to us via email. The customer is liable for all charges incurred on the lost card up to the time of first notification.

Is there any charge to replace the PETRONAS SmartPay Card?
Any cards found to be defective will be replaced free of charge. However, a replacement charge of RM10.00 per Card will be imposed in the following cases:
If the Card is damaged or rendered unusable through user negligence
If the Card is replaced due to change of vehicle OR drive
If the Card is lost

Can I change the fuel product selection directly?
Yes, you can change/add on your fuel product selection via your SmartPay Online portal account.

What happens when the Corporate PETRONAS SmartPay user changes vehicle?
Please submit SmartPay Maintenance Form to us via email at [email protected].

SmartPay Maintenance Form: To update your card details eg. card limit update, card activation/suspension, new card request, etc.

Can I get the monthly usage statement to see my vehicle usage?
Yes, you can view and download your monthly usage statement via your SmartPay Online portal account.

How do I make payment for my PETRONAS SmartPay account?
You can conveniently make payment for your SmartPay account via the payment method available according to your account type (prepaid/postpaid), namely via
CIMB Virtual Account (CIMB VA),
Internet Banking,
Collect Service,
Payment at PETRONAS Station and
Bulk (Pukal) Payment method (for government agencies).
You may find your balance and information on payment methods in the monthly Statement of Account (SOA), which are downloadable via SmartPay Online portal and/or delivered to your registered address, upon request.

For Subsidy ID Card (Cash Card), no cash tie-up or prepayment required. Pay only net amount using cash or credit/debit card when refuel.

Is payment via JomPay & Card Credit allowed?
No, we encourage customers to use Electronic Direct Debit with our CIMB Virtual Account (VA) number. VA number can be found in the customer’s monthly Statement of Account (SOA).

Is payment via cheque allowed?
Yes, you can make payment by cheque. The payment will be reflected within three working days.

How do I request for an account transfer or an increase/decrease of credit limit for my PETRONAS SmartPay account?
If you are an existing SmartPay account user and wish to increase/decrease your credit limit, please provide us with the following documents:

Required Documents for Account Transfer/Conversion/Increase or Decrease Credit Limit

You may download the forms here:
Know Your Customer (KYC)
Enhanced Due Diligence (EDD)
Central Credit Reference Information System (CCRIS) Consent

Kindly submit the required documents/details to [email protected].

Am I able to use my physical SmartPay card concurrently with my Cardless SmartPay (via Setel app)?
No, not at this moment. You can make your transactions with either a physical SmartPay card or a Cardless SmartPay (via Setel app), not both.

What functionalities does the SPO (SmartPay Online) offer to customers in terms of managing their card?
By using SPO, customers can change daily and monthly limits, suspend their card and change the type of products for transaction.

I do not have access to the card portal, SmartPay Online. What do I need to do?
SmartPay Online is our portal for SmartPay Card management and monitoring. You may view all cards activities, view payment, download monthly Statement of Accounts and edit card details via the portal. To register, download the form below and submit to Mesralink at [email protected]
SmartPay Online Portal Form: SMARTPAY ONLINE

Can I have multiple users to handle SmartPay Online portal?
Yes, the admin can add sub-users to login to the SmartPay Online portal.

How long does it take for my transactions to be displayed in SmartPay Online?
It is a live transaction whereas each of the transactions are captured directly and displayed in SmartPay Online.

How do I convert my SmartPay prepaid account to a postpaid account?
If you are an existing SmartPay prepaid account user and wish to change to a postpaid account, please provide us with the following documents:

Required Documents for Account Transfer/Conversion/Increase or Decrease Credit Limit

You may download the forms here:
Know Your Customer (KYC)
Enhanced Due Diligence (EDD)
Central Credit Reference Information System (CCRIS) Consent

Kindly submit the required documents/details to [email protected].

Can the card be used 24 hours a day?
Yes, provided that the participating PETRONAS service stations you drive into is open 24 hours.

If I have any more enquiries, how do I contact the customer service centre?
Call Mesralink at:
Tel: 1-300-88-8282
E-mail: [email protected]
Government Fuel Subsidy (SKDS)
Am I eligible for government-subsidised diesel?
You are eligible if you received a letter from the Ministry of Domestic Trade and Costs of Living (KPDN) under the Sistem Kawalan Diesel Bersubsidi (SKDS).

Find out if you are eligible for mysubsidi Diesel: Syarat Kelayakan (kpdn.gov.my)

Where and how do I obtain the approval of subsidy card from KPDN?
You will need to request for approval of subsidy card at Syarat Kelayakan (kpdn.gov.my). Be sure to read all the terms and conditions before applying for the approval from KPDN.

How do I apply for a PETRONAS SmartPay account with PETRONAS for the Government Targeted Subsidy?
You can apply for PETRONAS SmartPay anytime, anywhere through the SmartPay Digital Application form with the required supporting documents .

What are the documents required to apply for PETRONAS SmartPay Card?
Click here for documents required for your PETRONAS SmartPay application.

What are the different card payment types and their usage?
PETRONAS SmartPay Prepaid

Applicable for both subsidised and non-subsidised fuel purchase
Applicable for Government Diesel Subsidy (SKDS 1.0 and SKDS 2.0)
Prepaid account
Top up at all PETRONAS Stations or online banking. Only pay when refuel
Next-day reimbursement of government subsidy
Security and PIN protection to prevent unauthorized usage
View and manage your accounts in real-time with PETRONAS SmartPay online portal
Apply now
PETRONAS SmartPay Postpaid

Applicable for both subsidised and non-subsidised fuel purchase
Applicable for Government Diesel Subsidy (SKDS 1.0 and SKDS 2.0)
Postpaid account – enjoy up to 30 days credit term*
Payment to be made within the approved credit period
Next-day reimbursement of government subsidy
Security and PIN protection to prevent unauthorized usage
View and manage your accounts in real-time with PETRONAS SmartPay online portal

Apply now
PETRONAS SmartPay Subsidy ID Card (Cash Card)
Designed specifically to enjoy government subsidised fuel
Applicable for Government Diesel Subsidy (SKDS 2.0)
No cash tie-up or prepayment required
Pay only net amount using cash or credit/debit card when refuel
Immediate subsidy price when paying at cashier
Faster application process with minimal documentation requirement.

Apply now

How can I activate my PETRONAS SmartPay card?
PETRONAS SmartPay prepaid and postpaid cards can be activated via the SmartPay Online portal. Kindly refer to and follow the steps provided to you upon receipt of your card.
For PETRONAS Subsidy ID Card (cash card), no action required as activation is instant upon receipt of card.

Can I apply for the SKDS quota prior applying PETRONAS SmartPay card?
Yes, you may apply for the SKDS quota and send the approval letter together with PETRONAS SmartPay application to Mesralink.

If one of my fleet is registered under a different SSM number, how do I apply for the SKDS?
Each SSM number is entitled to apply for a single SKDS application. If there are multiple SSMs registered under your fleet, you can apply for SKDS using each of the SSM individually.

If I am an existing PETRONAS SmartPay user, and eligible for the Subsidised Diesel Control System - Sistem Kawalan Diesel Bersubsidi (SKDS), how do I apply for the subsidy card?
If you are an existing SmartPay user with SKDS-eligible vehicles registered under your SmartPay account, please provide us with the following details :
SmartPay Account Number
KPDN SKDS Approval Letter
KPDN SKDS Vehicle List Attachment

If you are an existing SmartPay user with SKDS-eligible vehicles NOT registered under your SmartPay account, please provide us details as below:
Completed SmartPay Maintenance Form (to apply a new card for the vehicle(s))
KPDN SKDS Approval Letter
KPDN SKDS Vehicle List Attachment

Kindly submit the required documents/details to [email protected]

How do I pay for the PETRONAS Diesel Subsidy card?
You can conveniently make payment for your SmartPay account via the payment method available according to your account type (prepaid/postpaid), namely via
CIMB Virtual Account (CIMB VA),
Internet Banking,
Collect Service,
Payment at PETRONAS Station and
Bulk (Pukal) Payment method (for government agencies).
You may find your balance and information on payment methods in the monthly Statement of Account (SOA), which are downloadable via SmartPay Online portal and/or delivered to your registered address, upon request.

For Subsidy ID Card (Cash Card), no cash tie-up or prepayment required. Pay only net amount using cash or credit/debit card when refuel.

Are PETRONAS SmartPay Subsidy ID Card (Cash Card) customers eligible for Mesra Rewards Points?
All PETRONAS SmartPay customers (prepaid, postpaid, cash card) are not eligible for Mesra Rewards Points.
Others - Forms and TnC
What are the documents required to apply for PETRONAS SmartPay card?
Click here for documents required for your PETRONAS SmartPay application.

Where can I find the application form?
You can apply for PETRONAS SmartPay anytime, anywhere through the SmartPay Digital Application form with the required supporting documents.

What are the documents required for account transfer/conversion or increase/decrease of credit limit?
If you are an existing SmartPay account user and wish to perform account transfer/conversion or increase/decrease your credit limit, please provide us with the following documents:

Required Documents for Account Transfer/Conversion/Increase or Decrease Credit Limit

You may download the forms here:
Know Your Customer (KYC)
Enhanced Due Diligence (EDD)
Central Credit Reference Information System (CCRIS) Consent

Kindly submit the completed forms and required documents to [email protected].

Where do I find the Maintenance form?
The Maintenance Form can be found here. The completed form can be submitted to Mesralink at [email protected].

SmartPay Maintenance Form: To update your card details eg. card limit update, card activation/suspension, new card request, etc.
SmartPay Data Update Form: To update your account details eg. PIC, company name, address. etc.

Where do I find the Terms and Conditions (T&C) and Privacy Notice for PETRONAS SmartPay card?
The T&C can be found here. Should you have any inquiries on the T&C and/or our Privacy Statement, please reach out to our dedicated customer service centre, Mesralink.
Call Mesralink at:
Tel: 1-300-88-8282
E-mail: [email protected]

T&C: PETRONAS-SmartPay-Fleetcard-Cardholder-Agreement-2024
Privacy Notice: PETRONAS Dagangan Berhad Privacy Statement - Policies & Notice

Got more questions?

Get in touch:

1 300 88 8181

[email protected]

Required Supporting Documents for PETRONAS SmartPay Application:

Berhad

Sdn Bhd

Sole Proprietor / Partnership

Government

Prepaid

Copy of SKDS Subsidy Letter (if applicable)
Copy of Company Registration Documents

Copy of SKDS Subsidy Letter (if applicable)
Copy of Company Registration Documents

Copy of SKDS Subsidy Letter (if applicable)
Copy of Company Registration Certificate
(including Form 49 for partnerships)
Copy of Identity Card (IC)*

*Required for all directors

Enhanced Due Diligence (EDD)

*Required for all directors

Official Request Letter

Additional Documents for Postpaid

Latest Audited Account
Latest 2 months Bank Statement
CCRIS Consent

Latest Audited Account
Latest 2 months Bank Statement
CCRIS Consent

Latest 2 months Bank Statement
CCRIS Consent

Organisation Chart

Fast Track Application for RM6,000 Credit Limit

Copy of SKDS Subsidy Letter
Copy of Company Registration Documents
CCRIS Consent

Copy of SKDS Subsidy Letter
Copy of Company Registration Documents
CCRIS Consent

Copy of SKDS Subsidy Letter
Copy of Company Registration Certificate
(including Form 49 for partnerships)
Copy of Identity Card (IC)*

*Required for all directors

Enhanced Due Diligence (EDD)

*Required for all directors

Berhad

Sdn Bhd

Sole Proprietor / Partnership

Government

Prepaid

Copy of SKDS Subsidy Letter (if applicable)
Copy of Company Registration Documents

Copy of SKDS Subsidy Letter (if applicable)
Copy of Company Registration Documents

Copy of SKDS Subsidy Letter (if applicable)
Copy of Company Registration Certificate
Copy of Identity Card (IC)
Enhanced Due Diligence (EDD)
*Required for all directors

Official Request Letter

Additional Documents for Postpaid

Latest Audited Account
Latest 2 months Bank Statement
CCRIS Consent

Latest Audited Account
Latest 2 months Bank Statement
CCRIS Consent

Latest 2 months Bank Statement
CCRIS Consent

Organisation Chart

Fast Track Application for RM6,000 Credit Limit

Copy of SKDS Subsidy Letter (if applicable)
Copy of Company Registration Documents
CCRIS Consent

Copy of SKDS Subsidy Letter (if applicable)
Copy of Company Registration Documents
CCRIS Consent

Copy of Company Registration Certificate
Copy of Identity Card (IC)
Enhanced Due Diligence (EDD) Form
*Required for all directors