Any cards found to be defective will be replaced free of charge. However, a replacement charge of RM10.00 per Card will be imposed in the following cases:
If the Card is damaged or rendered unusable through user negligence
If the Card is replaced due to change of vehicle OR drive
Your new or replacement SmartPay Card will be sent via registered post. Delivery time is 2-3 days from Card generation. Under urgent circumstances, you may pick up the cards directly from our PETRONAS SmartPay office.
Monthly statements are generated and mailed to you. If your statement is delayed in the post, you can download the statement via SmartPay Online, our portal for Smartpay Cards.
Please call us at 1300-88-8282 (Mesralink) to block the card.
Usage of the card will be barred immediately. For card replacement, please submit the Smartpay Maintenance form to us via email. The customer is liable for all charges incurred on the lost card up to the time of first notification.
Step 1: Download the SmartPay Card Application form Please read the information given carefully and download the relevant application form by clicking the links below:
SmartPay Account Application For Corporate Account, both fuel and diesel. For SmartPay Diesel Subsidy card, with approved letter from MDTCA.
Complete the Smartpay Maintenance Form and submit to Mesralink at [email protected]. The replacement card is chargeable at RM10. The replacement card with a new PIN number will be sent to the customer.
Card limits and frequency of transactions can be determined by the user. Complete the Smartpay Maintenance Form and submit to Mesralink at [email protected]. Or you can submit your request online via SmartPay Online.
Please make a report within 24 hours if you lost your card. To block the card, contact Mesralink at 1 300 88 8282 Or you can submit your request online via SmartPay Online.
