FAQs

You can apply for PETRONAS SmartPay anytime, anywhere through the SmartPay Digital Application form with the required supporting documents.

Click here for documents required for your PETRONAS SmartPay application.

Any company, firm or organisation which has vehicle(s) is eligible to apply.

Approval is subject to terms & conditions, credit assessment and eligibility.

There are no enrollment fees, no annual fees and no account service fees for PETRONAS SmartPay.

PETRONAS SmartPay is available at all 1,000+ PETRONAS stations nationwide. Enjoy the largest network of stations with an array of amenities when refueling your vehicles and fleet!

Postpaid Account

• Account with Credit Limit, subject to credit assessment
• Payment terms of 30 days subject to credit assessment
• Other credit facilities
   

Prepaid Account

• Cash account with no pre-approved credit limit

The duration of the application process is contingent upon the timely submission of a comprehensive application along with all necessary supporting documents, ensuring a thorough and efficient evaluation.

Your new SmartPay Card will be sent via registered courier.

PETRONAS SmartPay prepaid and postpaid cards can be activated via the SmartPay Online portal. Kindly refer to and follow the steps provided to you upon receipt of your card.

For PETRONAS Subsidy ID Card (cash card), no action required as activation is instant upon receipt of card.

There are no annual fees or enrolment fees imposed for PETRONAS SmartPay registration, card renewal or defective card.

However, RM 10.00 Card Replacement Fee will be imposed on your next billing for card replacement due to:

1. Loss of card
2. Damaged card due to user negligence
3. Change of vehicle or driver

As many as you require to effectively manage your fleet.

Yes, with the improved chip card, SmartPay provides reliable and secure transactions at the station. This enhancement reduces the risk of cards being cloned and is PIN-protected.

If your card is lost or stolen, block your cards straight away via the SmartPay Online fleet platform. If you forget your PIN, request for a PIN notification from our customer careline, Mesralink.

SmartPay Online (SPO) is our portal for SmartPay Card management and monitoring.

Enjoy the convenience of managing your SmartPay account with SmartPay Online anytime from the comfort of your home or office to:

• View all cards accounts and transactions.
• Manage cards (suspend card, change product type, change transaction limit).
• View and download Statement of Accounts.
• View payments and next payment due da

You may access SmartPay Online, our portal for managing and monitoring SmartPay Cards. Through this platform, you can conveniently track real-time card activity, view payments, download monthly Statement of Accounts and edit card details.

Yes, you can specify the purchase limit per day/per month and the type of products/services permitted for each driver/vehicle.

All PETRONAS SmartPay customers (prepaid, postpaid, cash card) are not eligible for Mesra Rewards Points.

You are required to fill up maintenance form and submit to Mesralink at mesralink@petronas.com.

 
SmartPay Maintenance Form: To update your card details eg. card limit update, card activation/suspension, new card request, etc.

SmartPay Data Update Form: To update your account details eg. PIC, company name, address. etc.

Please call us at 1-300-88-8282 (Mesralink) to block the card.

Usage of the card will be barred immediately. For card replacement, please submit the SmartPay Maintenance form to us via email. The customer is liable for all charges incurred on the lost card up to the time of first notification.

Any cards found to be defective will be replaced free of charge. However, a replacement charge of RM10.00 per Card will be imposed in the following cases:

• If the Card is damaged or rendered unusable through user negligence
• If the Card is replaced due to change of vehicle OR drive
• If the Card is lost

Yes, you can change/add on your fuel product selection via your SmartPay Online portal account.

Please submit SmartPay Maintenance Form to us via email at mesralink@petronas.com.
 

SmartPay Maintenance Form: To update your card details eg. card limit update, card activation/suspension, new card request, etc.

Yes, you can view and download your monthly usage statement via your SmartPay Online portal account.

You can conveniently make payment for your SmartPay account via the payment method available according to your account type (prepaid/postpaid), namely via

• CIMB Virtual Account (CIMB VA),
• Internet Banking,
• Collect Service,
• Payment at PETRONAS Station and
• Bulk (Pukal) Payment method (for government agencies).

You may find your balance and information on payment methods in the monthly Statement of Account (SOA), which are downloadable via SmartPay Online portal and/or delivered to your registered address, upon request.

For Subsidy ID Card (Cash Card), no cash tie-up or prepayment required​. Pay only net amount using cash or credit/debit card when refuel.

No, we encourage customers to use Electronic Direct Debit with our CIMB Virtual Account (VA) number. VA number can be found in the customer’s monthly Statement of Account (SOA).

Yes, you can make payment by cheque. The payment will be reflected within three working days.

If you are an existing SmartPay account user and wish to increase/decrease your credit limit, please provide us with the following documents:

Required Documents for Account Transfer/Conversion/Increase or Decrease Credit Limit
 

You may download the forms here:
Know Your Customer (KYC)
Enhanced Due Diligence (EDD)
Central Credit Reference Information System (CCRIS) Consent

Kindly submit the required documents/details to mesralink@petronas.com.

No, not at this moment. You can make your transactions with either a physical SmartPay card or a Cardless SmartPay (via Setel app), not both.

By using SPO, customers can change daily and monthly limits, suspend their card and change the type of products for transaction.

SmartPay Online is our portal for SmartPay Card management and monitoring. You may view all cards activities, view payment, download monthly Statement of Accounts and edit card details via the portal. To register, download the form below and submit to Mesralink at mesralink@petronas.com

SmartPay Online Portal Form: SMARTPAY ONLINE

Yes, the admin can add sub-users to login to the SmartPay Online portal.

It is a live transaction whereas each of the transactions are captured directly and displayed in SmartPay Online.

If you are an existing SmartPay prepaid account user and wish to change to a postpaid account, please provide us with the following documents:

Required Documents for Account Transfer/Conversion/Increase or Decrease Credit Limit
 

You may download the forms here:
Know Your Customer (KYC)
Enhanced Due Diligence (EDD)
Central Credit Reference Information System (CCRIS) Consent

Kindly submit the required documents/details to mesralink@petronas.com.

Yes, provided that the participating PETRONAS service stations you drive into is open 24 hours.

Call Mesralink at:
Tel: 1-300-88-8282
E-mail: mesralink@petronas.com

Your fleet/vehicle/company is eligible if you received a letter from the Ministry of Domestic Trade and Costs of Living (KPDN) under the Sistem Kawalan Petrol Bersubsidi (SKPS) or Sistem Kawalan Diesel Bersubsidi (SKDS).

Find out if you are eligible for MySubsidi: Syarat Kelayakan (kpdn.gov.my)

You will need to request for approval of subsidy card at Syarat Kelayakan (kpdn.gov.my). Be sure to read all the terms and conditions before applying for the approval from KPDN.

You can apply for PETRONAS SmartPay anytime, anywhere through the SmartPay Digital Application form with the required supporting documents.

Click here for documents required for your PETRONAS SmartPay application.

PETRONAS SmartPay prepaid and postpaid cards can be activated via the SmartPay Online portal. Kindly refer to and follow the steps provided to you upon receipt of your card.

For PETRONAS Subsidy ID Card (cash card), no action required as activation is instant upon receipt of card.

Yes, you may apply for the SKPS/SKDS quota and send the approval letter together with PETRONAS SmartPay application to Mesralink.

Each SSM number is entitled to apply for a single SKPS/SKDS application. If there are multiple SSMs registered under your fleet, you can apply for SKPS/SKDS using each of the SSM individually.

1. If you are an existing SmartPay user with SKPS/SKDS-eligible vehicles registered under your SmartPay account, please provide us with the following details :
   1. SmartPay Account Number
   2. KPDN SKPS/SKDS Approval Letter
   3. KPDN SKPS/SKDS Vehicle List Attachment
       
2. If you are an existing SmartPay user with SKDS-eligible vehicles NOT registered under your SmartPay account, please provide us details as below:
   1. Completed SmartPay Maintenance Form (to apply a new card for the vehicle(s))
   2. KPDN SKPS/SKDS Approval Letter
   3. KPDN SKPS/SKDS Vehicle List Attachment

Kindly submit the required documents/details to mesralink@petronas.com

You can conveniently make payment for your SmartPay account via the payment method available according to your account type (prepaid/postpaid), namely via

• CIMB Virtual Account (CIMB VA),
• Internet Banking,
• Collect Service,
• Payment at PETRONAS Station and
• Bulk (Pukal) Payment method (for government agencies).

You may find your balance and information on payment methods in the monthly Statement of Account (SOA), which are downloadable via SmartPay Online portal and/or delivered to your registered address, upon request.

For Subsidy ID Card (Cash Card), no cash tie-up or prepayment required​. Pay only net amount using cash or credit/debit card when refuel​.

All PETRONAS SmartPay customers (prepaid, postpaid, cash card) are not eligible for Mesra Rewards Points.

Click here for documents required for your PETRONAS SmartPay application.

You can apply for PETRONAS SmartPay anytime, anywhere through the SmartPay Digital Application form with the required supporting documents.

If you are an existing SmartPay account user and wish to increase/decrease your credit limit, please provide us with the following documents:

Required Documents for Account Transfer/Conversion/Increase or Decrease Credit Limit
 

You may download the forms here:
Know Your Customer (KYC)
Enhanced Due Diligence (EDD)
Central Credit Reference Information System (CCRIS) Consent

Kindly submit the required documents/details to mesralink@petronas.com.

The Maintenance Form can be found here. The completed form can be submitted to Mesralink at mesralink@petronas.com.

SmartPay Maintenance Form: To update your card details eg. card limit update, card activation/suspension, new card request, etc.

SmartPay Data Update Form: To update your account details eg. PIC, company name, address. etc.

The T&C can be found here. Should you have any inquiries on the T&C and/or our Privacy Statement, please reach out to our dedicated customer service centre, Mesralink.
Call Mesralink at:
Tel: 1-300-88-8282
E-mail: mesralink@petronas.com

T&C: PETRONAS-SmartPay-Terms & Conditions
Privacy Notice: PETRONAS Dagangan Berhad Privacy Statement - Policies & Notice