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All rights reserved.
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PETRONAS Mesra Loyalty Programme
1-300-22-8888
- General
- My Mesra Card
- Registration
- Point Expiry
- SMS Notifications
- Mesra Rewards
Please check your Junk or Spam folder. If you fail to locate this, please do call our Mesra Hotline at 1 300 22 8888 or email us at mesralink@petronas.com to check on your email address and for further advice.
Please call our Mesra Hotline at 1 300 22 8888 or email us at mesralink@petronas.com for further assistance.
We will not be sending any physical statement to your mailing address. However, you can view, download and print your statement here on the website.
You are advised to update your personal data to the most frequent one. This is to ensure that we are ableto contact you if there is a need to do so pertaining to your card, transactions, contests or promotions.
At the moment, you will be receiving e-mails from us time to time on on-going promotions and contests. This is of course, upon permission from you. You will also be given SMS on periodic basis on contests, promotions and information. However, do be careful of any scams. Please be reminded that PETRONAS will never ask for your bank account details online, nor do we ever announce winners of any particular contests via SMS or emails. Contest winners lists will always be broadcasted over at our official site here. For further enquiries on this, do call our Mesra Hotline at 1 300 22 8888 to confirm or email us at mesralink@petronas.com.
No. Your points cannot be converted to cash.
Points will be credited into your account within 1 working day for normal transactions and up to 14 working days for dispute or contest, at our discretion.
Yes, you can download Setel and link your Mesra card in the app to continue collecting points without your physical PETRONAS Mesra card by making your payment through Setel.
Step 1: Download Setel app and create Setel login
Step 2: On the main page click “More” button to link your “Physical Mesra Card” into Setel app
Step 3: Click “Mesra Card”
Step 4: Virtual Mesra Card under “Issued”. Click “Link & Transfer Points” to link Physical Mesra Card
Step 5: User key in Physical Mesra Card number
Step 6: Confirmation page will pop-outPlease contact our Hotline at 1 300 22 8888 to re-activate your card or email us at mesralink@petronas.com or ask any of PETRONAS Stations' staff for assistance.
You can get a digital PETRONAS Mesra Card through the Setel app here or the physical PETRONAS Mesra card at any PETRONAS station nationwide.
You can activate your card through the Setel app , online here on MyMesra website or call Mesralink at 1-300-22-8888 to register.
You can get a replacement card from any PETRONAS station and login to your Mesra account to register your new card number. Mesra points from the old card will be transferred to your new card. If you do not have a login to the web account, do call Mesralink at 1 300 22 8888.
Yes, 150 points will be deducted from your total available points.
If you don’t register, you can still collect Mesra points but you will not be able to redeem on Mesra Rewards, Mesra store items, fuel or others.
No. Members can only have one card active at any particular time. Click here to view the Terms & Conditions.
You can earn bonus points, check your Mesra points and transactions and get the latest updates on our offerings and privileges.
Please call Mesralink at 1 300 22 8888 and our team will assist you accordingly.
You need an internet access in order to open an online account. You can register your details via:
- Setel App
- Mesra online registration form or
- Register via SMS by sending “KADMESRA17-digit Mesra card numberIC NumberName” to 36732 or
- Simply call our Mesralink and update your details via our customer service executives.
The online account will allow you to check your updated balance, transaction and as well as updating your personal details.Yes. Points will expire after 3 years.
Date of Transaction Points Earned Points Balance Expiry Date 1 May 2012 30 points 30 31 May 2015 15 May 2012 70 points 100 (30 + 70) 31 May 2015 To avoid your points from expiring, do not keep them for too long. You are advised to frequently redeem your points through Setel app, Mesra Rewards or at any PETRONAS stations (for fuel or Mesra store items).
No, you are not able to. The points will automatically expire in the system accordingly.
No, Mesra points accumulated will expire based on ‘First in, First out’”. For instance, all points earned in August 2019 will only be expired on 31 August 2022, 3 years later after the points have been acquired.
We will be consistently using the same short code. Please also be aware that we will never request for anything personal, especially bank accounts, via SMS. To confirm, please do not hesitate to call Mesralink.
It simply means that the notification is FREE of charge and it’s non-chargeable to our card members.
No. This is a non-interactive SMS, thus customers will not be able to reply the SMS.
Redemption: Notification will be sent to you one day after you have performed the redemption at our station. The one day lap is for verification of the redemption transaction and to help prevent any fraudulent activity.
The SMS is a form of notification from PMLP to inform you that:
- For Redemption: A redemption activity has been successfully performed via your Mesra card at our PETRONAS Station and/or
- For contest or promotion: we frequently send in promotions or contests information via SMS. However, be awareof scams as our SMS are only informative and does not ask you to provide any personal details via SMS. When in doubt, call Mesralink at 1 300 22 8888.
The notifications will be primarily in English. Should the notification be unclear and you require additional assistance, please call Mesralink at 1 300 22 8888 and our customer service executives will help to address your concern.
Redemption transaction once accepted by PDB may not be revoked, cancelled, returned or exchanged. If you did not perform any transaction, but received an SMS on this, it could possibly mean that you have either lost your card, carrying someone else’s card, etc. Please call our Hotline at 1 300 22 8888 or email us at mesralink@petronas.com to verify.
1 Mesra point is equivalent to 1 cent at PETRONAS stations. The points conversion for online redemption or conversion to other partners will vary.
You will find a different user experience when redeeming at Mesra Rewards. More fresh look and less hassle.
You can look forward to experience the new Mesra Rewards starting 1 December 2020. Customer are advice to claim all redeemed vouchers at merchant outlets before 31 December 2020.
We are constantly innovating and improving to provide a more convenient customer experience for you.
You can login into the existing Redemption portal before 31 December 2020 to claim your voucher(s) at the merchant's outlet.
Unfortunately no. The voucher is non-refundable. The customers would need to read the deal descriptions clearly before proceeding with the redemption. Contact our customer service for further clarification via Chat/email at hello@setel.my
You can redeem deals from www.mymesra.com.my or through the Setel app.
The expired vouchers can't be renewed or extended. We would advise you to check the voucher's expiry date and redeem it before it expires.
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