Responsibility to Customer Supply Chain

Sustainability

Responsibility to Customers & Supply Chain

Responsibility to Customers

We engage in a variety of efforts to provide the best customers experience to win the confidence of our customers and gain their trust in our brand.

Customers’ Health & Safety

Go-to-Safety-Point’ programme at PETRONAS Station
Complimentary LPG cylinder safety-check during delivery through Gas PETRONAS Home Delivery and Gas2U

Customers’ Data Privacy

Strict control on customers’ info at our database with the latest security fixes
A data breach preparedness process from investigation to resolution in the event that customers’ privacy is compromised

Customer Support and Engagement

Promotion driven from customers’ feedback e.g. Morning@Mesra
Omni-channel communications for feedbacks including calls, emails, webchats and social media

Building a Sustainable and Ethical Supply Chain

PDB is committed to building a sustainable business through an ethical supply chain, with the aim of improving quality and efficiency while strengthening resilience and long-term competitiveness.

Our commitment is reinforced through the PETRONAS Supplier Support Programme (PSSP), which consolidates vendor engagement to embed Environment, Social and Governance (ESG) best practices. In collaboration with the United Nations Global Compact Malaysia and Brunei (UNGCMYB), Bursa Malaysia and financial institutions, we support suppliers in developing ESG capacity, improving disclosure and accessing sustainable financing. These efforts align with Malaysia’s Net Zero Carbon Emission (NZCE) 2050 ambition.

We have also adopted the PETRONAS Contractor Code of Conduct on Human Rights (CoCHR) as part of our supply chain assessment, embedding social requirements and compliance into core business processes.

Together, these initiatives contribute to:

UN SDG 8: Decent Work and Economic Growth
SDG 12: Responsible Consumption and Production.

Looking ahead, PDB will continue to expand the mentorship programme and deepen supplier partnerships to meet evolving environmental and social standards.