Responsibility to Customers & Supply Chain - Sustainability

Sustainability

Responsibility to Customers & Supply Chain

Responsibility to Customers

We engage in a variety of efforts to provide the best customers experience to win the confidence of our customers and gain their trust in our brand.

Customers’ Health & Safety

Go-to-Safety-Point’ programme at PETRONAS Station
Complimentary LPG cylinder safety-check during delivery through Gas PETRONAS Home Delivery and Gas2U

Customers’ Data Privacy

Strict control on customers’ info at our database with the latest security fixes
A data breach preparedness process from investigation to resolution in the event that customers’ privacy is compromised

Customer Support and Engagement

Promotion driven from customers’ feedback e.g. Morning@Mesra
Omni-channel communications for feedbacks including calls, emails, webchats and social media

Building a Sustainable and Ethical Supply Chain

PDB is committed to building a sustainable and ethical supply chain, recognising that doing so not only improves product quality but also enhances efficiency, reduces costs and drives business resilience. A strong supply chain also increases our competitive advantage, contributing to long-term sustainability.

To support this commitment, PDB has developed a Supplier Mentorship Programme designed to improve labour rights practices among our suppliers. This programme includes a structured framework with gap assessments, tailored training sessions, regular progress reviews and a recognition system to reward exemplary suppliers who demonstrate leadership in sustainability and ethical practices.

To support this commitment, PDB has developed a Supplier Mentorship Programme designed to improve labour rights practices among our suppliers. This programme includes a structured framework with gap assessments, tailored training sessions, regular progress reviews and a recognition system to reward exemplary suppliers who demonstrate leadership in sustainability and ethical practices.

In 2023, PDB made key strides in enhancing supply chain sustainability, including:

The incorporation of Social Risk Assessments (SRA) into PDB’s core business processes.
The development of an Environmental and Social Impact Assessment (ESIA), setting clear environmental and social requirements for planning and executing development projects.

These initiatives support the following UN SDGs:

SDG 8: Decent Work and Economic Growth
SDG 12: Responsible Consumption and Production

Looking ahead, PDB will continue to refine its supply chain sustainability efforts by expanding the mentorship programme and deepening partnerships with suppliers to meet evolving environmental and social standards.