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Retail-Fuel

In 2024, we delivered exceptional results, achieving a record-breaking performance for the third consecutive year. Despite facing numerous challenges, we leveraged the strengths of our extensive network of over 1,000 stations, Rakan Niaga, our dedicated team, world-class fuel products, innovative digital solutions and strong ties to the community.

What We Do

Retail-Fuel business offers a wide range of high-quality fuel products and services through a network of over 1,000 PETRONAS stations across Malaysia. These stations offer premium fuel solutions developed in partnership with the Mercedes-AMG PETRONAS Formula OneTM team. These include:

All PETRONAS stations are operated by Rakan Niaga, who are appointed through a stringent selection process and supported with continuous training to uphold service excellence. The Retail-Fuel business operates under two dealership models:

Value Created by Business Segment

01Quality

Delivering world-class quality fuel solutions for our customers

02Innovate

Providing seamless and frictionless experience to customers by leveraging digital technology

03Customer Experience

Creating a superior look and feel to ensure the most desirable customer experience

04Capability

Cultivating capabilities of our people and workforce, Rakan Niaga and Krew PETRONAS to drive excellence and growth

Key Focus Area

Operational Excellence

Continuously enhancing customer experiences at stations while upholding higher safety and regulatory standards

Volume-Focused and Customer Experience

Nurturing talent for collective success and growth by fostering a high-performance culture

Growth and Resiliency

Providing best offerings, solutions and enhanced branding and marketing activities

Empowering Beliefs and Behaviours

Exploring new retail approaches with a focus on value-driven growth