A Setel Express Point is a one stop location which allows you to purchase, send and self collect your Setel Express Pack for delivery. You may find our Setel Express Points within Kedai Mesra stores at selected PETRONAS stations here.
We currently deliver within Peninsular Malaysia only (get our full coverage area here), with an expected delivery time of up to 24 hours for intrastate and up to 4 days for interstate deliveries.
You may drop-off your Setel Express Pack at any Setel Express Point from 8 am to 11 pm (Monday to Sunday). Do note that Sunday is considered a non-working day, hence any drop-offs on Sundays shall require an additional one (1) working day for delivery. Similarly, any drop-offs after 4pm will be considered as ‘next day drop off’ and shall require an additional one (1) working day for delivery.
No, you do not need an account to use our Setel Express Pack. Simply purchase your Setel Express Pack, scan the QR code using the ‘Send Parcel’ feature on the Setel app and create a shipment. Lastly, drop off your Setel Express Pack for delivery at your nearest Setel Express Point.
All Setel Express Packs sold are non-refundable/non-exchangeable. If the QR code on your Setel Express Pack cannot be scanned, please contact our customer service representatives for support.
Get the full list of prohibited items at Prohibited items | Setel Express
No, your Setel Express Pack does not come with an expiry date.
No, only Setel Express Packs are accepted for deliveries within our network.
You may reach out to our customer service via email at [email protected] or via WhatsApp at +6011 268 12341 for support.