Mesralink

Mesralink

MESRALINK FAQs

In accordance with the enforcement of the Movement Control Order imposed by the Malaysian Government, we regret to inform our customers that inbound calls to the PETRONAS Customer Experience Centre (MESRALINK) have been temporarily suspended.

Please be advised that all primary Mesralink Customer Carelines will not be operational during this time.

However, for all URGENT matters, please feel free to contact us via e-mail at [email protected] and one of our customer care agents will be in touch with you as soon as possible.

For frequently asked questions, please refer below

Are PETRONAS stations still open?
Please be advised that all PETRONAS stations will remain in service during the Movement Control Order. However, our operating hours may differ by State or District depending on directives by the local authorities. To get the latest updates on our operating hours please visit www.mymesra.com.my/covid19.
How do I register my Mesra Card?
For customers who have yet to register their Mesra Card, you can now download the SETEL app via the Appstore or Google Play. Once downloaded, all you have to do is sync your Mesra Card number to the app and you are registered.
Is GAS PETRONAS Home Delivery still operating during this Movement Control Order?
Unfortunately, Gas PETRONAS Home Delivery will be unavailable to fulfill orders. Luckily, we still have the many Gas PETRONAS Dealers readily available to serve you. To locate a dealer near you, all you have to do is visit www.mymesra.com.my/gas-petronas-dealer-finder.
How do Commercial Fuel and Bulk LPG customers channel questions regarding credit limits and deliveries?
Commercial fuel and bulk LPG customers that have credit limit issues or any other issues pertaining to their account are advised to communicate directly with your respective account managers for further assistance.
Where do we channel all general enquiries, complaints and check Mesra Card points balance, can these still be addressed?
We ask that all customers remain calm and not worry, our customer care agents are available and are tending to questions online and can be reached by e-mail at [email protected]. One of our friendly agents will contact you as soon as possible.