Enjoy up to 3x Mesra Points - Loyalty Programme

promo extended to 30 DECember 2021

Enjoy up to 3x Mesra points*

All you need to do is refuel with Setel

*Terms & Conditions apply.

Unlock new levels and earn up to 3x Mesra points when you refuel with Setel

PHYSICAL MESRA CARD

1x Point

You can only level up by purchasing fuel with the Setel App

JUNIOR LEVEL

1.5x Points

Earn 0-99 Mesra points monthly

EXPLORER LEVEL

2x Points

Earn 100-279 Mesra points monthly

HERO LEVEL

3x Points

Earn at least 280 Mesra points monthly

You will instantly level up as soon you've met the requirements of each tier. The amount of points collected with a calendar month will also determine your tier for the following month.

How to get your bonus Mesra points on Setel

Just follow the steps below:

STEP 1

Launch Setel app.

STEP 2

Activate your virtual Mesra Card. If you have a physical Mesra Card, contact us to transfer your Mesra points to Setel.

STEP 3

Head to a PETRONAS station near you and purchase fuel with the Setel app.

STEP 4

Enjoy up to 3x Mesra points* for every 1 litre of fuel purchased.

Earn & redeem your Mesra points for rewards

Here's how you can get the most out of your Mesra points

Convert your Mesra points to Setel Credit and refuel or shop at PETRONAS Stations

Redeem exciting deals from Mesra Rewards on the Setel app or

www.setel.com/mesrarewards

Setel App

How to link or activate your Mesra Card on the Setel app

1. Launch Setel

2. Activate

Click on Activate to activate your virtual Mesra Card.

3. Link

If you have a physical Mesra Card, select the Link Now button in the app to link your Mesra Card and transfer your Mesra points.

4. Done!

Done! You can now earn, check & redeem your Mesra points for exciting rewards on the app.

Setel.com

How to activate your Mesra Card on setel.com

1. Go to setel.com

On setel.com/mesrarewards, register or login with your mobile number. Enter the verification code sent to your mobile phone.

2. Activate

Click on your username and select Mesra Card. Click on Activate to activate your virtual Mesra Card. If you have a physical Mesra Card, contact Setel’s customer support to transfer your points.

3. Link

Done! You can now earn, check & redeem your Mesra points for exciting rewards on setel.com/mesrarewards.

Frequently Asked Questions

When will the refreshed Mesra Loyalty Programme begin?
It will begin starting 1 January to 30 June 2023.
What is the difference between the previous and refreshed Mesra membership tiers?
As part of our efforts to digitalise the Mesra loyalty programme, we have revamped the programme to delight our customers better, where they can now enjoy a more rewarding experience.
We have simplified the refreshed Mesra membership tiering on Setel to 3 levels - Junior, Explorer & Hero.
All Mesra members will get 1x base Mesra point for every 1 litre of fuel purchased. Mesra members that purchase fuel via the Setel App will enjoy up to 3x Mesra points in total.
All Mesra members will still get 1x Mesra point for every RM1 spent at Kedai Mesra.
How does the refreshed Mesra membership tiers work?
We have simplified the refreshed Mesra membership tiering on Setel to 3 levels - Junior, Explorer & Hero. You can now level up and enjoy up to 3x Mesra points when purchase fuel with the Setel App. All Mesra members will still get 1x Mesra point for every RM1 spent at Kedai Mesra.

From 1 January to 30 June 2023, the Mesra points for each tier are as shown in the table below:
Membership Tiers
Mesra Points per litre of fuel
Requirements to level up
Swipe Physical Mesra Card
1x points
You can only level up by purchasing fuel with the Setel App. Download today!
Junior (Setel App)
1.5x points
Earn 0-99 Mesra points monthly
Explorer (Setel App)
2x points
Earn 100-279 Mesra points monthly
Hero (Setel App)
3x points
Earn at least 280 Mesra points monthly
You will instantly level up as soon as you've met the minimum requirements of each tier. The amount of points collected within a calendar month will also determine your tier for the following month.

Example:
You've successfully collected 300 Mesra points in the month of April, you will instantly enjoy 3x Mesra points under the Hero level for April & May. Subsequently, if you've only collected 50 Mesra points in the month of May, you will only enjoy 2x Mesra points under the Explorer level in June.
How do I get to enjoy the bonus Mesra points under the Mesra membership tiers?
If you're not an existing Setel user
You are required to successfully complete your registration on the Setel App or app.setel.my. You will only get to enjoy the bonus Mesra points
under the Mesra membership tiers when you purchase fuel using the Setel App.

If you're an existing Setel user
You will automatically enjoy up to 3x Mesra points when you purchase fuel using the Setel App.

We encourage you to activate your virtual Mesra Card or linked physical Mesra card to redeem exciting deals on Mesra Rewards or redeem your Mesra points for Setel Credit, which can be used to purchased fuel or items from Kedai Mesra. Learn how to activate your virtual Mesra Card on Setel here.
How do I maintain current my Mesra membership tier?
The Mesra membership tier is determined based on the amount of Mesra points earned for the month through purchases with the Setel App. You will level up instantly when you’ve met the minimum requirements for each tier.

If you do not meet the minimum requirements of each tier on a monthly basis, you will be downgraded by 1 level in the following month.

Example:
10 April 2022: You’ve successfully earned 50 Mesra points. You will enjoy 1.5x Mesra points for every litre of fuel spent under the Junior level.
21 April 2022: You’ve successfully earned 270 Mesra points. You will be instantly upgraded to Hero level and enjoy 3x Mesra points for every litre of fuel spent.
5 May 2022: You earned 0 Mesra points in the entire month of May. Starting 1 June 2022, you will enjoy 2x Mesra points for every litre of fuel spent under the Explorer level.
The amount of Mesra points collected within the calendar month will determine your level for the following month. To maintain your current level, you will need to meet the minimum requirements of your current level.
I have collected 300 Mesra points this month but I've redeemed all of it for Mesra Rewards. Will I continue to enjoy the Hero level or downgrade the following month?
Mesra points redemption will not impact your Mesra membership tier. You will be able to continue enjoying the 3x Mesra points under the Hero level as long as you meet the minimum monthly requirements.
I have sucessfully reached Hero level in April, but I did not collect any Mesra points in May because I was overseas, where will I be in June?
When you've reached the Hero level in April, you will continue to enjoy the 3x Mesra points under the Hero level in May. As you did not collect any Mesra points in May, you will only be entitled for 2x Mesra points under the Explorer level in June.
I've only discovered the Mesra membership tiers on the 20th day of the month and only collected 50 Mesra points for the entire month. Can I get an extended 30-day grace period for a chance to earn more Mesra points and level up?
An extended 30-day grace period is not necessary as you will instantly level up as soon as you've met the minimum requirements. From 1 January - 30 June 2023, the minimum requirements to level up for each tier are as shown in the table below:
Membership Tiers
Mesra Points per litre of fuel
Requirements to level up
Swipe Physical Mesra Card
1x points
You can only level up by purchasing fuel with the Setel App. Download today!
Junior (Setel App)
1.5x points
Earn 0-99 Mesra points monthly
Explorer (Setel App)
2x points
Earn 100-279 Mesra points monthly
Hero (Setel App)
3x points
Earn at least 280 Mesra points monthly
Not on Setel yet? Just download the Setel App today and you'll instantly level up and enjoy 1.5x Mesra points under the Junior level, when you purchase fuel using the Setel App.

Just download the Setel App today.
How much Mesra points do I get for purchasing with the Setel App vs swiping my physical Mesra Card at PETRONAS stations?
If you purchase with the Setel App, you will get:
Junior Level: 1.5x Mesra points for every litre of fuel purchased
Explorer Level: 2x Mesra points for every litre of fuel purchased
Hero Level: 3x Mesra points for every liter of fuel purchased

All Mesra membership tiers: 1x Mesra point for every RM1 spent at Kedai Mesra

If you choose to swipe your physical Mesra Card instead, you will get:
1x points for very litre of fuel purchased
1x points for every RM1 spent at Kedai Mesra
How do I know which membership tier I'm in?
You can check your membership tier on the Setel app. You can also easily track the amount of Mesra points needed to unlock the next level. Here's how:
Just launch the Setel App
Click on "Rewards"
Click on your Junior / Explorer / Hero level to view more details
I have Mesra points in my physical Mesra Card, which membership tier will I be entitled to when I link and transfer all my point to Setel?
All Mesra members on the Setel App will begin at Junior level, regardless of your Mesra points balance.
I have downloaded the Setel App, linked my physical Mesra Card with the Setel app. I choose to keep my physical Mesra Card and continue to swipe my card when refuelling, will I able to the enjoy bonus Mesra points under the membership tiers?
You will only enjoy the bonus Mesra points under each membership tier when you use the Setel App to pay for fuel at PETRONAS stations.

If you choose not to swipe your physical Mesra Card instead, you will only get 1x points for very litre of fuel purchased.
Can I link more than one (1) Mesra Card with my Setel account?
No, only one (1) Mesra Card can be linked with one (1) Setel account.
What happens to my existing Mesra points when I link my existing physical Mesra card with Setel?
All points collected on your physical card can be transferred to your Setel account. Just link your Mesra Card on the Setel App and transfer your Mesra points by selecting the ‘Link Now’ button.

To view your total Mesra points on the Setel App, just click on the ‘Rewards’ tab.

To view your total Mesra points on setel.com, just log in to your account and your total points will be displayed on the homepage.
Will my Mesra points expire?
Yes, the points validity is 3 years from transaction date.
Is there any difference between staff and public points structure?
No, staff and public will have the same points structure.
Where can I read the full terms and condition related to the refreshed Mesra Loyalty Programme?
You may visit either one of the sites below:
https://www.mymesra.com.my/about-us/policies-notice/terms-conditions
https://www.setel.my/terms