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Privacy Policy
PETRONAS Dagangan Berhad ("PDB") is committed to ensuring and maintaining MyMesra Users' and Members' privacy are respected and protected. We want all our Users and Members to feel comfortable searching and exchanging information on our site. If you have questions or concerns that we do not answers in this Policy, please send us an email to [email protected]
In the normal operation of our service, we collect, and in some cases, disclose information about you. This Privacy Policy describes the information we collect about you and what may happen to that information. Although this policy may seem somewhat lengthy, we believe it is beneficial to you to know as much as possible about our practices. The privacy practices of this policy apply to the MyMesra website and its Network. ("Site")

“Network” shall operate to cover the MyMesra website and its product microsites and apps including, but not limited to PETRONAS Dagangan Corporate Site, PETRONAS Primax site, PETRONAS Dynamic Diesel site, PETRONAS Mesra Loyalty Programme site, and PETRONAS PitStop App, E-Service 2.0, MyStation and SmartPay Online.

By using our services and the Site, you consent to our collection, use and disclosure of your personally identifiable information in accordance with the Terms of Service and this policy.
  • Information We Collect
    We collect personal information from you primarily to provide you with efficient and customized service while using our services. This allows us to provide you with services and features that will most likely meet your needs, and to customize our service by making the user experience easier and faster.

    To use our services, you will be required to register using an online registration form. This form requires the provision of your contact information as well as other personal information (e.g. name, email address, telephone number, company name, etc.) and demographic information (e.g. title, business type, business function, etc). You can modify registration data associated with your account, and you have full and sole control of the amount of information that is disclosed on your member page.

    The personally identifiable information you provide during membership registration will not be given to third parties without your consent.

    We automatically track certain information about you based upon your use of the Site. This information is used to do internal research on users' demographics, interests, and behaviour. Collecting this information allows us to better understand and serve our users. This information may include the uniform resource locator (URL) that you just came from (irrespective of whether the location is on the Site or not), which URL you next go to, what browser you are using, and your Internet Protocol (IP) address.

    PDB does not sell or otherwise share personally identifiable information with third parties without your consent except in the following instances:
    1. unless required by applicable law or pursuant to a court or similar order;
    2. as deemed necessary, in PDB's discretion, to protect the legal rights or the property of PDB, a member or third party, or to prevent personal injury;
    3. with other entities within the PETRONAS Group of Companies including all related companies, subsidiaries, holding companies and associated companies for necessary purposes including for marketing and analytical purposes;
    4. in the event MyMesra is required to transfer personally identifiable information to a third party in the event of a sale, merger, assignment, joint venture or other transfer or disposition of a portion or all of the assets or stock of PDB or its affiliated entities (including, without limitation, in connection with any bankruptcy or similar proceedings).
    In addition, PDB reserves the right to allow access to its systems to third parties providing necessary technical services when such access is required in order to provide those services and to provide your personally identifiable information to third parties who provide services on behalf of PDB, provided that such third parties are bound by PDB's Privacy Policy. Please note, however, that PDB reserves the right to share any personally identifiable or other information about you which you provide to (or which is gathered by) MyMesra website with any or all of its subsidiaries and affiliates and will also have access to any such information which you provide to (or which is gathered by) the web sites of any PDB subsidiary or affiliate.

    If you send us personal correspondence such as e-mails, letters, or if other users or third parties send us correspondence about your activities or postings on the Site, we may collect such information into a file specific to you.

    If you use a service provided by a company providing a service co-branded with MyMesra branding, that service may provide personal information about you and possibly the transaction back to PDB.
  • Website Visitors

    We collect non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Our purpose in collecting non-personally identifying information is to better understand how our visitors use our website.

    We also collect potentially personally-identifying information that is collected by Google Analytics. The analytics feature we have implemented is based on Display Advertising (e.g., Remarketing, Google Display Network Impression Reporting, the Doubleclick Campaign Manager integration, or Google Analytics Demographics and Interest Reporting). Visitors can opt-out of Google Analytics for Display Advertising and customer Display Network ads using Ads Settings.

    We will not facilitate the merging of personally-identifiable information with non-personally identifiable information previously collected from Google Display Advertising features that is based on the DoubleClick cookie unless we have robust notice of, and the user's prior affirmative (i.e., opt-in) consent to, that merger. We also collect potentially personally-identifying information like Internet Protocol (IP) addresses. We will only disclose logged in user IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.

    At any time, visitors may choose to opt-out of Google Analytics tracking with the Google Analytics opt-out browser add-on.

    We use the Google Analytics Demographics and Interest Reporting feature to identify trends in the usage of our website.

  • Our Use of Your Information

    Personally identifiable information about you is used to create aggregated portraits of the MyMesra audience, portraits which present anonymous statistical demographic information but no personal identifiable information. The aggregated data collected is to improve our marketing and promotional efforts, to statistically analyse site usage, to improve our content and product offerings and to customize our site's content, layout, and services. We believe these uses allow us to improve our site and better tailor it to meet our users' needs.

    We may use your information to deliver personalized information, e.g. targeted to your interests. Examples of such information may include new services, promotions, and marketing materials. We may use your e-mail address, your mailing address, and/or phone number to contact you regarding administrative notices, new product offerings, and communications relevant to your use of the Site.

    We use information we maintain about you together as well as your activities on the Site to resolve disputes, troubleshoot problems and enforce the Terms of Service. We may use information about you to facilitate people searches which enable other users to locate you. Such searches will only be enables when you give your express consent to the same in the registration form.

    We may supplement the information that you provide us with information received from third parties.

  • Our Disclosure of Your Information

    You hereby acknowledge that we may be required to disclose information collected to various government agencies or competent regulatory authorities, and that we may otherwise be compelled to make such disclosure by law or by an order of Court. Further, you authorize us to release appropriate information to law enforcement officials when we, in our sole discretion, believe it necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity.

    Our general policy is that we do not sell or rent personally identifiable information about you to any third party. The following describes some ways that personally identifiable information may be disclosed:-

    Marketing and Promotional
    We do aggregate personally identifiable information and disclose such information in aggregate for marketing and promotional purposes. We do not however disclose information that could be used to personally identify you. As such, certain information. e.g. passwords, bank account information, etc., are not disclosed at all.

    Co-Branded Services
    We may from time to time, partner with a company to provide co-branded services. If you wish to use those services, we may provide some of your personally identifiable information to that other company. You can avoid these disclosures by choosing not to use those companies' services. We do not control the privacy practices of these other companies and you should evaluate their practices before using their services.

    Legal Requests
    As stated above, we may be compelled by law, by an order of Court or by any body or person to whom we are compelled or required to do so in response to any competent government, state, provincial, local government, statutory or municipal authority, industry regulators, agency or body to disclose your personally identifiable information. Therefore, intellectual property rights owners, local, state, federal, and international law enforcement can request and may receive your personally identifiable information in such circumstances.

  • Transactions With E-Commerce Partners

    When you provide personal financial and other personally identifiable information to one of PDB's e-commerce partners, this transaction will occur on the e-commerce partner's site, not at MyMesra and as such the financial and personally identifiable information you provide is collected by and controlled by the Privacy Policy of the e-commerce partner. It is important that you familiarize yourself with the Privacy Policy of the e-commerce site which you transact business.

  • Public Forums/Chat Rooms/Bulletin Boards

    Any information you disclose in these public forum areas becomes public information and is immediately accessible on MyMesra website, so it is important that you exercise discretion and appropriate caution when deciding to reveal personal information in these areas. PDB may utilize the content of these public forums for promotional activities, enhancing editorial, advertising and similar activities.

  • Surveys and Polls

    Surveys ask for opinions on various issues and very often these surveys and polls are sponsored or associated with PDB advertisers and partners. There are times we request demographic information (for example age, gender, postcode/zip codes). Most information obtained through surveys and polls is aggregated and used internally or shared with advertisers and partners only in the aggregated form. In the event personal identifiable information is requested as part of the surveys or polls about any of MyMesra members, such personal identifiable information is never provided to third parties without your consent. In this instances you may expressly choose to receive information from a sponsor/advertiser in which case your information is provide to that sponsor/advertiser only. Some survey answer may be added to your profile as so we can better provide you with content, ads and offers that are most appropriate for you.

  • Online Applications/Widgets/Tools

    The content on MyMesra’s applications/widgets/tools is presented in summary form, is general in nature, and is provided for informational purposes only. The content is not intended in any way to be a substitute for professional advice. Always seek the advice of your subject matter experts or other qualified providers with any questions you may have regarding any conditions related to your situations. Neither the content nor any other service offered by or through our online applications/widgets/tools is intended to be relied on for diagnosis or treatment. Never disregard advice or delay in seeking it because of something you have read on MyMesra.

    Our online applications/widgets/tools do not recommend or endorse any specific test, products, or procedures, unless stated so. Any opinions expressed on the applications/widgets/tools are the opinions of the authors. PDB does not assume any liability for the contents of any material provided by applications/widgets/tools available on MyMesra. Reliance on any information provided by our applications/widgets/tools, or other visitors to them is solely at your own risk. PDB assumes no liability or responsibility for damage or injury to persons or property arising from any use of any product, information, idea, or instruction contained in the materials provided to you. PDB reserves the right to change or discontinue at any time any aspect or feature of this application/widget/tools.

  • Contests and Quizzes

    We regularly operate contest, quizzes and giveaways in MyMesra. We will require information such as email address, first and last names, postal address in order to verify the entrant's identity. This information is shared with a third party when you choose to receive information from a third party contest's sponsor; and/or when the contest is hosted by MyMesra but administered by a sponsor.

    You should carefully review the rules and regulations of each contests, quizzes and giveaway which you enter as they may contain additional information about a sponsor's use of your personally identifiable information.

  • Directories of Members

    MyMesra provide a directory services to its members. Selected information will be collated from your registration form to be included in this directories of members. This service allows other MyMesra members to communicate with you via a contact link provided and it is your choice should you want to proceed with other members. Information retrieved from your registration form to be included in the directory shall include name, gender and job scope. Categories of directories are individual members, business members and organization members.

  • Information Collected by MyMesra Through IP Address and Cookies

    Your IP address is a number that is assigned by the ISP (Internet Service Provider) to your computer to identify its location. We use your IP address to help diagnose problems with our website and to administer our website. We also sometimes use IP addresses to communicate with Members and possibly ban those Members who are not complying with our Terms and Conditions.

    MyMesra uses a feature of your Internet Web browser called a cookie: to assign a unique identification to your computer. Cookies are files that your Web browser places on your computers hard drive. These cookies are used to tell us whether you have visited MyMesra before and to help us determine if you came to from a particular Internet link. This information is then used to improve the Site and our service. MyMesra does not use cookies to retrieve personal information from your computer unless your browser is set to allow such retrieval.

  • Other Information Collectors

    Except as otherwise provided, this policy only addresses the use and disclosure of information that we collect from you. To the extent that you disclose your information to other parties, or other sites throughout the Internet, different rules and policies will apply to their use of personal information you disclose to them, and you will therefore be subject to them. We do not control the activities nor the privacy policies of third parties. We therefore encourage you to make full inquiries with those third parties about their privacy policies before you disclose your personal information to them.

    Links. The Site may include links to other web sites (the "Linked Sites") such as to our partners and advertisers. PDB will not share personally identifiable information about Users with the operators of such Linked Sites, but may provide aggregate information regarding Users to such operators. PDB does not control the Linked Sites, and is not responsible for the privacy practices or the content of the Linked Sites.

    PDB shall not in any way be liable or to you or to any third party for any loss or damage whatsoever and howsoever caused, which may arise in connection with the activities and privacy practices of the above mentioned third parties or operators of the Linked Sites, as well as the content of any third party sites, including the Linked Sites.

  • Security

    PDB uses industry standard security enhanced systems in order to prevent third party access to your User information. Although we employ efforts to maintain the privacy of your User Information, we cannot guarantee that your User information will not be intercepted by a third party's illegal efforts to intercept it.

    We also have put in place privacy protection control systems designed to ensure that your personal data remains safe and private. Each and every PDB employee must abide by PDB's privacy and confidentiality policies. Only authorized PDB employees are permitted to have access to your personal information and such access is limited by need. In addition, any company with which we contract to be our agent in conducting our business is required to adhere to confidentiality agreements to ensure that your information remains safe and secure. All PDB employees are required to acknowledge that they understand and will comply with this privacy policy. Employees who violate our privacy policies are subject to disciplinary action, up to and including termination. We strongly encourage our content, commerce and advertising partners to post clearly their own privacy policies and to have privacy control systems in place to protect your personal information. However, we cannot and do not control the activities of our business partners. As such, be sure to review their privacy policies and contact them directly if you have any questions.

  • Your Rights of Access, Correction and Withdrawal

    You have the right to request access to and correct information about you held by us and you may write to us at the address provided below if you wish to:

    1. check whether we hold or use your personal data and request access to and/or a copy of such data that we retain about you;
    2. request that we correct any of your personal data that is inaccurate, incomplete or out-of-date;
    3. request that we specify or explain its policies and procedures in relation to data and types of personal data handled by us.
    You may send your written requests for access to personal data or correction and/or deletion of personal data or for information regarding policies and procedures and types of personal data handled by contacting us at [email protected].

    You have the right to withdraw your consent to us from processing your personal data for a particular purpose(s) at any time, subject to the requirements of the law. Upon such withdrawal of consent, we will cease to process your personal data. However, please understand that your withdrawal of consent may result in us not being able to properly perform or discharge our obligations to you and unable to continue to provide you with the services and/or products requested. You may notify that you wish to withdraw your consent by contacting us at [email protected].

  • Recommendations

    Recommendations are generated solely based on the end-user and/or client's rating preferences and the preferences of other end-users and/or clients, hence are not generated by us or any of our advertisers.

  • Your Password

    It is your responsibility to maintain the privacy of your MyMesra ID and Password, Please keep your MyMesra ID and Password in a safe place.

  • Incorporation by Reference

    This Privacy Policy is incorporated by reference into the MyMesra Terms of Service.

  • Modifications

    PDB may update or amend this Policy from time to time. Such amendments and updates will be posted on this page. Please read this page regularly to keep yourself informed of our Privacy Policy and practices.

  • Contact Information

    If you have any questions about this Privacy Policy or anything else about MyMesra, you can contact us at the following email address: [email protected]

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