KUALA LUMPUR, 24 April 2025 – PETRONAS Dagangan Berhad (PETRONAS Dagangan) today held its 43rd Annual General Meeting (AGM) here – the Company’s first fully physical AGM since 2019 – where it shared performance highlights and reaffirmed its strategic direction following a resilient and milestone year.

The AGM was chaired by PETRONAS Dagangan Chairman Datuk Anuar Ahmad, accompanied by Managing Director and Chief Executive Officer Azrul Osman Rani, Chief Operating Officer Azureen Azita Abdullah and Chief Financial Officer Farzlina Ahmad Murad, alongside members of the Board.

Anchored on the theme “Thriving Forward”, which also underpins its Integrated Report 2024, the AGM reflected on the Company’s continued commitment to navigate evolving market conditions with agility and focus. For the financial year ended 31 December 2024, PETRONAS Dagangan delivered its highest-ever sales volume, robust financial performance and notable progress in enhancing customer experience, supported by strategic execution and disciplined cost management.

Speaking at the event, PETRONAS Dagangan Managing Director and Chief Executive Officer Azrul Osman Rani said, “This past year was a reminder that staying grounded – in our purpose, customers and execution – is what carries us forward. As needs evolve and the landscape shifts, we are moving with focus and intent, while staying true to what makes us different: the ability to create simpler, better experiences in everyday life.”

Reflecting this strategy, PETRONAS Dagangan delivered a solid performance across its business segments, achieving key milestones in both financial and operational outcomes:

• Retail Business:
• Achieved the highest-ever sales volume while continuing to enhance customer experience and safety across the network. This includes earning national recognition for station safety, with 25 Platinum and 408 Gold awards from the National Council for Occupational Safety and Health (NCOSH). Retail also recorded its highest Net Promoter Score (NPS) to date.
• The business expanded ROVR’s footprint into new townships and regions in Peninsular Malaysia, Sabah and Malaysia.
• Commercial Business: Delivered strong growth by maximising returns from high-value segments, with volume increasing by 9 per cent in aviation and 19 per cent in diesel. The successful rollout of the SmartPay system under Sistem Kawalan Diesel Bersubsidi (SKDS) 2.0 further strengthened fleet customer offerings.
• LPG Business: Reaffirmed its position as Malaysia’s leading LPG retailer, achieving the highest volume since 2016 and securing over 50 new commercial customers during the year.
• Lubricants Business: Reinforced market leadership through strong partnerships and posted a 9 per cent volume growth, surpassing industry benchmarks. The PETRONAS AutoExpert network expanded to 95 outlets, including East Malaysia.
• Mesra Retail and Café Sdn Bhd (MESRA): Maintained momentum as a retail and lifestyle hub, with chargeable sales hitting a record high for the third consecutive year. The business onboarded more than 50 complementary partners – both international and local – while Café Mesra expanded to 89 outlets nationwide. PETRONAS Shop also grew its footprint with seven new outlets.
• Setel: Achieved an all-time high in Gross Merchandise Value (GMV), continuing to deliver a seamless and rewarding experience. Setel also expanded its integrated digital services to improve accessibility and platform reach.
• Sustainability:
• Strengthening its commitment to responsible growth has enabled PETRONAS Dagangan to achieve significant progress in the environmental, social and governance (ESG) journey. This includes an improvement in the FTSE4Good rating from 3.6 to 4.2, thus positioning PETRONAS Dagangan within the top quartile of public-listed companies.
• In partnership with strategic collaborators primarily Gentari, 184 PETRONAS stations were solarised, while battery-swapping facilities were made available at 20 locations. Over 800 tonnes of Used Cooking Oil were collected nationwide and impacting over 190,000 individuals since 2023.
• In addition, PETRONAS Dagangan invested over RM1.9 million in community programmes, benefitting more than 33,000 individuals – including initiatives to empower persons with disabilities (PWDs) and drive inclusive participation.
• Partnered with ENOKU to conduct Disability Equality Training (DET) sessions for PETRONAS Dagangan Management and employees as well as drive the inclusion of more PWDs Krew PETRONAS at PETRONAS stations. ENOKU is a social enterprise nurtured through the SEEd.Lab programme, which focuses on bridging employment gaps for PWD.
• Findings from a review conducted in 2024 indicated that dealers have actively employed 86 PWDs through their own initiatives, while 28 individuals secured jobs through PETRONAS Dagangan collaboration with ENOKU.

Looking ahead, PETRONAS Dagangan is sharpening its focus on long-term shifts in consumer behaviour, including increased mobility, evolving and more transient commuter patterns, as well as the growing demand for convenient lifestyle. The Company will continue to diversify its offerings, exploring low-carbon solutions and contributing meaningfully to the broader goals of the National Energy Transition Roadmap (NETR) – all while staying true to its promise of making everyday life simpler and better.

For further reading, visit 2024 PETRONAS Dagangan’s Integrated Report at www.mymesra.com.my/integrated-report-2024 and Bursa Malaysia’s website at www.bursamalaysia.com under Annual Report.


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