Mesra Rewards

How to Redeem Your Mesra Points via Mesra Rewards Portal


FAQ
  • What is Mesra Rewards?
    Mesra Rewards is an online platform that lets you redeem great deals at great discounted prices at restaurants, beauty salons, spas, gyms, entertainment venues, stores and more. Discover incredible offers, promotions and experiences around every corner while saving on your spending. Earn points while you spend and use them to redeem discounts, products and services as you go along.

  • PETRONAS Mesra Rewards & your preferred language
    The Petronas Redemption Portal is available in mobile view and websites with the following languages: English

  • What is a Deal?
    A Deal is any attractive promotion, bargain, event or offering.

  • Payment Method
    • Credit / Debit Cards
    • We accept both Credit and Debit card from Visa and MasterCard.

    • Online Banking
    • Bank Accepted: Affin Bank, Alliance Bank, AmBank. Bank Rakyat, CIMB Bank, Bank Islam, HSBC, Kuwait Finance House, OCBC, Standard Chartered, UOB, Hong Leong Bank, Maybank, BSN, Public Bank, RHB.


  • Cancellation
    Any product, voucher or deal purchased through Petronas Redemption Portal website and mobile app is non-refundable. Any request for cancellation or feedback shall be submitted to mesra@petronas.com.my, and will be subject to management approval.

  • Do I need to print out my Voucher?
    No, voucher will be in e-form.

  • Who do I contact if I require help?
    Please call Mesralink at 1 300 22 8888 and our team will assist you accordingly.

  • Where to find my voucher after purchased?
    Please follow below steps:
    1. Click ‘My Rewards’
    2. Click View on the voucher you want to redeem and you will be prompted to your voucher page
    3. Click ‘Redeem Now’ when you at the merchant/outlet
    4. Redeem e-voucher page will appear and you may show this page to the outlet upon redemption
    5. Merchant/Outlet representative will key in a specific code.

  • If I do not have internet, can I redeem my voucher at the store/outlet?
    No

  • Is the voucher transferable?
    No

  • What happens if my voucher has expired?
    The voucher can't be renewed or extended. We would advise that you check the voucher's expiry date and redeem it before it expires.

  • Do I need to make a reservation after I purchased the voucher?
    Please refer to the deal Fine Print. For deals that require reservation, it’s a must and the reservation can be done via email/call or whatsapp.

  • Can I redeem using my Mesra points plus cash?
    Yes, you can.

  • I don't have enough points for the product I would like to redeem. Will I still be able to proceed?
    Yes, it depends on the balance points you have. If your points balance meet the minimum points required, you may redeem with Mesra points and the remaining amount to be paid in cash.

  • What if I do not have enough points for the minimum points required to redeem?
    You will be able to purchase by paying full cash.

  • Can I decide how many points to deduct to purchase the voucher?
    No, the amount of points deducted will be fixed at either full amount by points or minimum points required.

Rate This Article
Did you find this useful or informative?