Responsibility to Customers - Sustainability

Responsibility to Customers

We engage in a variety of efforts to provide the best customers experience to win the confidence of our customers and gain their trust in our brand.

Customers’ Health & Safety

Go-to-Safety-Point’ programme at PETRONAS Station
Complimentary LPG cylinder safety-check during delivery through Gas PETRONAS Home Delivery and Gas2U

Customers’ Data Privacy

Strict control on customers’ info at our database with the latest security fixes
A data breach preparedness process from investigation to resolution in the event that customers’ privacy is compromised

Customer Support and Engagement

Promotion driven from customers’ feedback e.g. Morning@Mesra
Omni-channel communications for feedbacks including calls, emails, webchats and social media