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Responsibility to Customers

Responsibility to Customers
We engage in a variety of efforts to provide the best customers experience to win the confidence of our customers and gain their trust in our brand.

Customers’ Health & Safety
  • Go-to-Safety-Point’ programme at PETRONAS Station
  • Complimentary LPG cylinder safety-check during delivery through Gas PETRONAS Home Delivery and Gas2U

Customers’ Data Privacy
  • Strict control on customers’ info at our database with the latest security fixes
  • A data breach preparedness process from investigation to resolution in the event that customers’ privacy is compromised

Customer Support and Engagement
  • Promotion driven from customers’ feedback e.g. Morning@Mesra
  • Omni-channel communications for feedbacks including calls, emails, webchats and social media
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