Setel x Mesra - Promotions

Minimise Contact, Maximise Safety

Mesra Loyalty Programme now is going digital. Effective 1st April 2020, 1 litre = 1 point. Now you can enjoy 1 litre = 1 point plus exciting rewards when you link your Mesra Card with Setel, and pay using Setel.

Mesra Loyalty Programme is going digital!

Learn more

Mesra Loyalty Programme now is going digital. It’s a complete revamp of the programme designed with a tiering system that enables Mesra members to have a better experience and gain exciting rewards.

With all that’s been going on, we are making it easier for you to stay safe! Use Setel and have fewer physical interactions by paying from the inside of your car.

Use Setel =
1 point per litre + exciting rewards

Swipe Mesra Card =

1 point per litre

Now, be safe, earn and redeem Mesra points without a card with these 3 simple steps:

Download the Setel app

Link your Mesra Card using your 17 digit Mesra Card number. Find out more about the Mesra Loyalty Programme here.

Collect, check and redeem points directly on the app

Your Mesra Points will automatically be reflected in Setel.

Enjoy Exciting Rewards with Setel

Get Mesra points and enjoy exciting rewards when you link your Mesra Card with Setel, and pay using Setel.

Link your Mesra Card with Setel

1 point for every litre of fuel purchased plus rewards
Refer friends to Setel and earn bonus petrol credits
Top up with qualified credit cards & get up to 10% petrol cashback*

* Terms & conditions apply.

Mesra Card without Setel

1 point for every litre of fuel purchase
1 point for every RM1 spent at Kedai Mesra

Earn points for Kedai Mesra purchases

Don't miss out on earning your Mesra points for Kedai Mesra purchases. Just purchase your items and submit your receipt following the 3 simple steps below:

1. Get Receipt

Purchase your item in any Kedai Mesra and ask the cashier for your receipt.

2. Launch Setel

Launch the Setel app, go to ‘Rewards’ and click ‘Submit Receipt’.

3. Submit

Attach a photo of your receipt. Make sure these details are clear: Invoice number, date & time, station name & total amount.

How to earn Mesra points at non-Setel stations

Don't have a Setel enabled station near you? No worries, you can still Setel on with these 3 simple steps:

1. Link & activate

Ensure that you have the Setel app with your Mesra Card linked & activated.

2. Swipe

Swipe your physical Mesra Card at the payment terminal and pump your petrol as usual.

3. Earn

That's it! You will earn your Mesra points on Setel.

Also, get up to 10% cashback when you top up with qualified credit cards from CIMB, Hong-Leong, RHB and more*.

* Terms & conditions apply.

Congratulations to the winners of the Limited Edition Mercedes-AMG PETRONAS Formula One Team Monopoly Set contest!

* Terms & conditions apply.

15 - 21 April 2020 Week Winners
8 - 14 April 2020 Week Winners
1 - 7 April 2020 Week Winners

15 - 21 April 2020 Week Winners

Weekly First Prize Winner
Muhammad Al Faruuq
Phone No.
60173******
9 Runners-up

Amir Jamalullail
Phone No.
60106******

Shafiqah Binti Sulaiman
Phone No.
601155******

Nuraina Amirah Binti Muhamad Sani
Phone No.
601159******

Muhamad Amirul Fazili
Phone No.
60179******

Ong Chee Jin
Phone No.
60126******

Chu Sue Yin
Phone No.
60138******

Norsafarina Tahar
Phone No.
60168******

Khairul Azwan Bin Murat
Phone No.
60195******

Syaheedullah
Phone No.
60133******
8 - 14 April 2020 Week Winners

Weekly First Prize Winner
Chew Gin Sing
Phone No.
60179******
9 Runners-up

Sabri Mansor
Phone No.
60122******

Sarah Helmy
Phone No.
60182******

Ahmad Najib Bin Mohd Radzuan
Phone No.
60176******

Gan Pooihong
Phone No.
60187******

Nur Azhani Fizal
Phone No.
60132******

Nurul Syamila Binti Hamdan
Phone No.
60102******

Khairul Azharri Bin Azman
Phone No.
60193******

Zainu Adli
Phone No.
60172******

Mohd Rahmat Bin Abd Rahman
Phone No.
60187******
1 - 7 April 2020 Week Winners

Weekly First Prize Winner
Lee Kok Leong
Phone No.
60138******
9 Runners-up

Zuriada Binti Othman
Phone No.
60195******

Mohd Saifulizuwaan Bin Moideen
Phone No.
60135******

Suhaimi Bin Mmohamad Nasir
Phone No.
60199******

Wan Ismail Bin Wan Mohammed
Phone No.
60102******

Afyan Mat Rawi
Phone No.
60192******

Sayed Ahmad Bin Sayed Abdul Patah
Phone No.
60189******

Koh Teck Kiang
Phone No.
60167******

Tang Ho
Phone No.
60138******

Mohd Shahzuan Bin Ghazalan
Phone No.
60134******

Find out more about our services and programmes here.

PETRONAS Mesra Loyalty Programme

Setel

Frequently Asked Questions

Digital Mesra via Setel

Digital Mesra via Setel
When is the Mesra Card program revamp commencing?
It will begin starting 1 April 2020.

How do the bonus and level work?
Bonus:
You will enjoy bonus points when you use your Mesra card in the Setel app. There are multiple levels in the new Mesra Card programme with different bonus points payout for each transaction in each level. When you level up, you get the chance to earn more bonus Mesra points!

Levels:
Levels are unlocked based on how much spend/how many points that you've collected for the month. The next level will be unlocked automatically when you hit the minimum spend/total points collection criteria for the level, without waiting for the next month. You'll also be able to see how many points you need to progress to the immediate next level in the Setel app. If your total monthly spend/points collection do not meet the minimum spend/total points collection criteria for the particular level, you will be downgraded by 1 level in the following month.

Example:
Jan : I earned 20 points and I am at level 2
Feb: I earned 0 point and I am at level 1 in March
Mar: I earned 100 points and I will immediately unlock level 5
Apr: I earned 0 points and I will be downgraded level 4 (1 level lower than previous)
Month
Jan
Feb
Mar
Apr
Example total points collected
20 points
0 points
100 points
0 points
This month's level
2
2
From 1 to 5
5
Next month's level
2
1
5
4

What points do I get for purchasing at PETRONAS stations?
You will get more rewards when you link your Mesra Card with Setel, and pay for fuel using Setel.

If you link your Mesra Card with Setel and pay using the app, you will get:
1x +Bonus points for every litre of petrol or diesel purchased
1x point for every RM1 spent at the Kedai Mesra

If you did not link your Mesra Card with Setel or you did not pay using the app (i.e pay with cash, credit / debit card, PETRONAS Gift Card, etc.) you will only get:
1x point for every litre of petrol or diesel purchased
1x point for every RM1 spent at the Kedai Mesra

If you're at a Non-Setel enabled PETRONAS station and you've link your Mesra Card with Setel, swipe your Mesra Card at the payment terminal to get:
1x +Bonus points for every litre of petrol or diesel purchased
1x point for every RM1 spent at the Kedai Mesra

Im purchasing at Mesra store, i dont have physical card, how do i collect Mesra points?
You will still get 1x point for every RM1 spent at the Kedai Mesra. All you need to do is to scan and submit the reciept via Setel within 7 days of the transaction date. The points will be reflected on Setel the next day.

I have linked my Mesra Card to Setel but I can't pay at a station that is not Setel enabled. How do I collect 1x + bonus point?
If you are at a Non-Setel enabled PETRONAS station, you can pay for fuel with other modes of payment (cash or credit / debit card), swipe your physical Mesra Card OR scan and submit your receipt via Setel within 7 days of the transaction to collect 1x + bonus points. The points will be reflected on Setel the next day.

Why am I getting less than 3X points per litre when I fuel up with PETRONAS?
Through this new Digital Mesra program via Setel, there is also an opportunity to collect more points. This is a new experience for members. The more you spend on Setel, the higher the level you unlock, the greater are your chances of earning more bonus points. You can earn, check & redeem points straight from the app without swiping your Mesra Card. All you need to do is to link your Mesra Card, pay fuel with Setel and that's the most convenient way to go!

Is it safe to use phone at stations?
It is safe to use Setel to pay for fuel at the pump as long as you are using the mobile phone when you are seated inside the car. Throughout the payment process, we provide clear safety guidelines and reminders to only use Setel while seated inside your vehicle. Our app connects wireless to the pump and allows for seamless payment and fueling to be made.

Mobile devices are safe to be used at petrol station as long you are using it while you are seated inside the car. Use this application only when you are in the vehicle, follow the safety guidelines and precautions provided throughout payment process. Our Setel app connects ""wireless' to the pump and allows for seamless payment and fueling to be made online.

Is it too much hassle to download and link my Mesra Card to Setel
Just follow 3 simple steps below and you can enjoy more rewards when you're fuelling up with us.

Download the Setel app via Google Play or App store.
Link your Mesra Card using your 17-digit Mesra Card number
Pay fuel with Setel & collect 1x + bonus points

You may visit Setel.my for more info.

Is there any minimum or maximum bonus points?
There will be many levels within the Mesra Card programme with different bonus points payout within each level for each transaction. The bonus points awarded per transaction is different at each level as well. The more you spend, the higher the level, the more bonus points you get!

How many levels are there?
There are no fixed number of levels. Just continue using Setel to discover. You will be informed of your current level within the Setel app, and also be notified on how to unlock the next level via the app. The more you spend, the higher your level, the more bonus points will you get.

How do I know which level I'm in?
You can check your level in your Setel. You will also be prompted on how to unlock the next level.

Example:
Jan : I earn 20 points and I am at level 2
Feb: I earn 0 point and I am at level 1
Mac: I earn 100 points and I level up from level 1 until level 5
Apr: i earn 0 point and I will be downgraded by 1 level to level 4.

How do I unlock the next level?
Everyone starts on Level 1 when you link your Mesra Card on Setel, regardless of your current points balance. Your level will be determined based on how much you spend or how many points collected. You will be immediately upgraded to the next level if you hit the minimum spend/bonus points collection criteria for that level. The following month, your level will be determined based on the amount you spent/total points collected in the previous month. The more you spend, the faster you can unlock the next level, the more bonus you will receive! In addition, you will also get bonus points from other activities via Setel. Stay tuned!

Is it possible for my level to be downgraded or will my levels will always be maintained/increase?
Levels are unlocked based on how much spend/how many points you collected for the month. Meanwhile, the next level will be unlocked immediately when you hit the minimum spend/total points collection criteria for the next level without waiting for the next month. If your total monthly spend/points collection do not meet the minimum spend/total points collection criteria for the particular level, you will be downgraded by 1 level in the following month.

Example:
Jan : I earned 20 points and I am at level 2
Feb: I earned 0 point anda I am at level 1 in March
Mar: I earned 100 points and I will immediately unlock level 5
Apr: I earned 0 points and I will be downgraded level 4 (1 level lower than previous)

To maintain your current level, you will need to spend the same amount/collect enough points per requirement of your current level.

The bonus points you earn may be different for every transaction that you make. The more you spend, the faster you unlock the next level, the more bonus points you get.
Month
Jan
Feb
Mar
Apr
Example total points collected
20 points
0 points
100 points
0 points
This month's level
2
2
From 1 to 5
5
Next month's level
2
1
5
4

When will I be downgraded?
Your level will be determined based on your total spend/points collected. If your monthly transaction do not meet the minimum spend/points collection criteria for the current level, you will be downgraded to 1 level lower than previous in the next month.

How do I unlock my level quickly whilst making sure I dont get downgraded?
You can increase and unlock levels quickly when you spend more at PETRONAS. Your level will be determined by the total spend/total points collected. The next level will be unlocked immediately when you hit the minimum spend/total points collection criteria for the next level. To maintain your level and not be downgraded, you will need to actively spend to meet the minimum spend/points collection criteria for your current level every month. You may check which level you are currently at via Setel app and you will also be prompted on how much more to spend to unlock the next level via the app

Why are my bonus points different each time i fuel up with the same amount?
Bonus points given out based on each transaction. Even if you are in the same level between each transaction, you may get different bonus points. The more you spend, the faster you unlock the next level and get more bonus points.

What happens when I did not spend for that month?
If you did not spend for that month, your level will drop by 1 level. Hence, to maintain at current level, continue spending to meet the minimum spend/points collection requirement for your current level. Keep spending and don't worry, Setel willl prompt you on how to maintain your current level or unlock the next level.

Currently I have points in my Mesra Card, what level will I be in when I start using Setel?
Everyone will start from level 1 when you start using Setel, regardless of your points balance.

Is there a special period during any day to get extra bonus points via Setel?
At the moment, you will be awarded bonus points for every transaction you make when your Mesra Card is linked with Setel regardless of the day. Stay tuned if there are more ways to earn bonus points!

Will I get bonus points for my purchases of non-fuel items at Kedai Mesra after I link my Mesra card to Setel?
You will not collect bonus points for non-fuel items purchased at the Kedai Mesra. However, the purchases you make/ points you collect from such transactions will be considered to determine your level

Can I earn bonus points if I pump diesel?
Yes, bonus points is rewarded based on your level for all fuel purchases (Petrol and Diesel).

I have downloaded Setel and also owned a physical card. How do I collect and earn 1x + bonus points?
You will get more rewards when you link your Mesra Card with Setel, and pay for fuel using Setel.

If you link your Mesra Card with Setel and pay using the app, you will get:
1x +Bonus points for every litre of petrol or diesel purchased
1x point for every RM1 spent at the Kedai Mesra

If you did not link your Mesra Card with Setel or you did not pay using the app (i.e pay with cash, credit / debit card, PETRONAS Gift Card, etc.) you will only get:
1x point for every litre of petrol or diesel purchased
1x point for every RM1 spent at the Kedai Mesra

If you're at a Non-Setel enabled PETRONAS station and you've link your Mesra Card with Setel, swipe your Mesra Card at the payment terminal to get:
1x +Bonus points for every litre of petrol or diesel purchased
1x point for every RM1 spent at the Kedai Mesra

I'm not able to pay for fuel with Setel at the Setel enable station, how do I get 1x + bonus points?
If you pay with cash or card (credit/debit/PETRONAS Gift Card) and did not swipe your physical Mesra Card, you just need to scan and upload your receipt via Setel within 7 days after the transaction date to be able to collect your 1x + bonus points.

What happens if I forgot to swipe my Mesra Card? Do I still get bonus points?
If you have linked your Mesra Card to Setel, you will automaticaly get 1x + bonus points based on your fuel purchase at the Setel enable PETRONAS station. You do not need to swipe your physical Mesra Card.

I have already link my Mesra Card into Setel but I did not receive any bonus points. What should I do?
If you have swiped your Mesra Card at a Setel enabled PETRONAS station, you only get the normal points (1 points for every 1 liter). If you have made the transaction at a Non-Setel enabled PETRONAS station and swiped your Mesra Card, do reach out to Setel Customer Service for further assistance via Live Chat by clicking on "Chat with us now" or email to "hello@setel.my".

There is no Setel enabled station in my area, how can i get bonus points?
For stations that are Non-Setel enabled, all you need to do is link your Mesra Card on the Setel and you can continue to swipe your Mesra Card when you fill up or purchase at the station. Your transaction will be recorded and bonus points will be awarded accordingly as if you're purchasing at Setel enabled PETRONAS station

What if forgot to get a receipt from the Non-Setel PETRONAS station? Can I still earn the bonus points?
You have 7 days to retrieve the receipt from the station and submit it via the Setel. If you are unable to do so, please contact Setel customer service for further assistance.

What is the benefit of using Mesra Card on Setel?
If you are at Setel enable PETRONAS station and have linked your Mesra Card to your Setel account, you don't need to swipe your Mesra Card when you pay for fuel with Setel. Your transaction will automatically be captured in your Setel account. You can conveniently earn and redeem Mesra points for fuel in the app without the card.

If you are at Non-Setel enabled PETRONAS station, you'll get to collect 1x + bonus points when your Mesra Card is linked to Setel, but remember to swipe your Mesra Card at the Non-Setel enabled PETRONAS station to collect 1x + bonus points.

Can I link more than one Mesra Card number into my Setel account?
No, only one (1) Mesra Card number can only be linked into one Setel account.

What happens to my existing Mesra points?
There will be no change to your existing points balance.

How can I check my points balance in Setel?
You can check your points balance via the app. Visit setel.my for further instructions

Will my Mesra points expire?
Yes, the points validity is 3 years from transaction date. Example as below:
Date of Transaction
1 May 2012
15 May 2012
Points Earned
30 points
70 points
Points Balance
30
100 (30 + 70)
Expiry Date
31 May 2015
31 May 2015

Can I still use my points to redeem fuel? How?
Yes, you can redeem using Mesra points via Setel or by swiping your card at the station to redeem for fuel or Kedai Mesra items with no minimum points balance.

How do I redeem my points if I can't use Setel in Kedai Mesra?
You can still redeem items in Mesra Rewards portal to redeem items such as Tealive, TGV movie tickets, Baskin's Robbins and many more. Just visit bit.ly/redeemje

Can I use my PETRONAS Gift Card to top up into Setel?
No, you cannot use your PETRONAS gift card balance to top up Setel.

Is there any difference between staff and public points structure?
No, staff and public will have the same points structure

When will Setel be available at the stations in my area?
Due to the Covid-19 situation, there may be a delay in enabling Setel stations within your area. You may check the station updates from time to time on Setel.com.my or by searching for the station near you in the Setel app.

Where can I read the full terms and condition related to the new Mesra programme?
You may visit either one of the sites below: https://www.mymesra.com.my/about-us/policies-notice/terms-conditions