COVID-19 - For Consumer

For Consumer

COVID-19

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New Operating Hours
Stations Sanitisation
@PETRONASBrands Feeds
Operating hours for PETRONAS Stations during Movement Control Order 3.0 (MCO) all over Malaysia starting from 1st June 2021
As Malaysia consistently reported four-digit daily increases in COVID-19 cases, the government has decided to expand MCO to the whole country. Hence, our operating hours are subject to change by the order of the local authorities:

Stations Operating Hours:
Peninsular Malaysia: 6.00am until 8.00pm*
Sabah & Sarawak: 6.00am until 8.00pm*

*Stations located along highways will be allowed to operate 24 hours a day

Kedai Mesra/Mini Mesra Operating Hours:
Peninsular Malaysia: 8.00am until 8.00pm
Sabah: 6.00am until 8.00pm
Sarawak: 8.00am until 8.00pm

Note: Operating hours in certain districts in Sarawak are subject to the local authority

In order to ensure customers safety, kindly comply to the established standard operating procedures (SOP) at any PETRONAS stations and Kedai Mesra. We appreciate your cooperation and continued support in these unprecedented times.

Following the Federal Government’s enforcement of the Conditional Restricted Movement Order throughout the country and in our continuing effort to stop the spread of COVID-19, effective 4th May 2020, all PETRONAS stations across Malaysia have been instructed to limit operating hours as follow:
Peninsular Malaysia Operating Hours
8:00 am until 8:00 pm
*Operating hours in Segamat, Johor for fuel is as usual and Kedai Mesra is from 8:00 am until 8:00 pm
Sabah Operating Hours
6:00 am until 2:00 pm
Sarawak Operating Hours
7:00 am until 7:00 pm
WP Labuan Operating Hours
6:00 am until 3:00 pm
ROVR Operating Hours
MEX Seri Kembangan R&R (Northbound)
8.00 am until 11.00 am
MEX Seri Kembangan R&R (Southbound)
4.00 pm until 7:30 pm
Subject to changes issued by the relevant authorities.

Central Region
WP Kuala Lumpur
Regular operating hours apply
WP Putrajaya
Regular operating hours apply
Selangor
Kedai Mesra operating hours: 6:00 am until 12:00 am
*Sale of fuel will continue to operate as usual

Southern Region
Negeri Sembilan
Fuel operating hours: 6:00 am until 11:00 pm
Kedai Mesra operating hours: 6:00 am until 8:00 pm
Melaka
Kedai Mesra operating hours: 6:00 am until 8:00 pm
*Sale of fuel will continue to operate as usual
Johor
Muar
Operating hours: 6:00 am - 9:00 pm
Johor Bharu, Iskandar Puteri, Kota Tinggi, Pengerang, Mersing & Yong Peng
Operating hours: 7:00 am - 7:00 pm
Kulai, Tangkak, Labis, Segamat, Pontion, Pasir Gudang & Keluang
Kedai Mesra operating hours: 7:00 am - 7:00 pm
*Sale of fuel will continue to operate as usual
Batu Pahat
Kedai Mesra operating hours: 6:00 am - 7:00 pm
*Sale of fuel will continue to operate as usual
Simpang Renggam
Kedai Mesra operating hours: 6:00 am - 8:00 pm
*Sale of fuel will continue to operate as usual

Northern Region
Pulau Pinang
Operating hours: 6:00 am until 10:00 pm
Highway Stations
Kedai Mesra operating hours: 6:00 am until 10:00 pm
*Sale of fuel will continue to operate as usual
Kedah
Operating hours: 6:00 am until 10:00 pm
Perak
Operating hours: 7:00 am until 7:00 pm
Perlis
Fuel Operating hours: 7:00 am until 12:00 am
Kedai Mesra operating hours: 7:00 am until 10:00 pm

Eastern Region
Terengganu
Fuel operating hours: 7:00 am until 10:00 pm
Kedai Mesra operating hours: 7:00 am until 6:00 pm
Kelantan
Operating hours: 7:00 am until 7:00 pm
Pahang
Operating hours: 7:00 am until 7:00 pm

Sabah & Sarawak
Sabah
Operating hours: 6:00 am until 6:00 pm
W.P Labuan
Operating hours: 6:00 am until 3:00 pm
Sarawak
Operating hours: 7:00 am until 7:00 pm

All operating hours are subject to change depending on instructions by the local authorities.
Stations Sanitisation
In light of the current pandemic and to ensure customer safety, these are the established standard operating procedures (SOP) at PETRONAS stations including Kedai Mesra.

We appreciate your understanding and continued support in these unprecedented times.

Following the Federal Government’s enforcement of the Conditional Restricted Movement Order throughout the country and in our continuing effort to stop the spread of COVID-19, effective 4th May 2020, all PETRONAS stations across Malaysia have been instructed to limit operating hours as follow:
Peninsular Malaysia Operating Hours
8:00 am until 8:00 pm
*Operating hours in Segamat, Johor for fuel is as usual and Kedai Mesra is from 8:00 am until 8:00 pm
Sabah Operating Hours
6:00 am until 2:00 pm
Sarawak Operating Hours
7:00 am until 7:00 pm
WP Labuan Operating Hours
6:00 am until 3:00 pm
ROVR Operating Hours
MEX Seri Kembangan R&R (Northbound)
8.00 am until 11.00 am
MEX Seri Kembangan R&R (Southbound)
4.00 pm until 7:30 pm
Subject to changes issued by the relevant authorities.

Central Region
WP Kuala Lumpur
Regular operating hours apply
WP Putrajaya
Regular operating hours apply
Selangor
Kedai Mesra operating hours: 6:00 am until 12:00 am
*Sale of fuel will continue to operate as usual

Southern Region
Negeri Sembilan
Fuel operating hours: 6:00 am until 11:00 pm
Kedai Mesra operating hours: 6:00 am until 8:00 pm
Melaka
Kedai Mesra operating hours: 6:00 am until 8:00 pm
*Sale of fuel will continue to operate as usual
Johor
Muar
Operating hours: 6:00 am - 9:00 pm
Johor Bharu, Iskandar Puteri, Kota Tinggi, Pengerang, Mersing & Yong Peng
Operating hours: 7:00 am - 7:00 pm
Kulai, Tangkak, Labis, Segamat, Pontion, Pasir Gudang & Keluang
Kedai Mesra operating hours: 7:00 am - 7:00 pm
*Sale of fuel will continue to operate as usual
Batu Pahat
Kedai Mesra operating hours: 6:00 am - 7:00 pm
*Sale of fuel will continue to operate as usual
Simpang Renggam
Kedai Mesra operating hours: 6:00 am - 8:00 pm
*Sale of fuel will continue to operate as usual

Northern Region
Pulau Pinang
Operating hours: 6:00 am until 10:00 pm
Highway Stations
Kedai Mesra operating hours: 6:00 am until 10:00 pm
*Sale of fuel will continue to operate as usual
Kedah
Operating hours: 6:00 am until 10:00 pm
Perak
Operating hours: 7:00 am until 7:00 pm
Perlis
Fuel Operating hours: 7:00 am until 12:00 am
Kedai Mesra operating hours: 7:00 am until 10:00 pm

Eastern Region
Terengganu
Fuel operating hours: 7:00 am until 10:00 pm
Kedai Mesra operating hours: 7:00 am until 6:00 pm
Kelantan
Operating hours: 7:00 am until 7:00 pm
Pahang
Operating hours: 7:00 am until 7:00 pm

Sabah & Sarawak
Sabah
Operating hours: 6:00 am until 6:00 pm
W.P Labuan
Operating hours: 6:00 am until 3:00 pm
Sarawak
Operating hours: 7:00 am until 7:00 pm

Stations Sanitisation
Our station facilities are frequently sanitised to ensure the safety of our customers.
Use of Hand Sanitiser
Customers are encouraged to use hand sanitiser after touching high-touch surfaces such as door handle, money, and fuel nozzle
Adhere to Social Distancing
Please practice social distancing and prescribe to the social distancing markers at the stations.
Controlled Number of Customers at Kedai Mesra
The number of customers allowed to enter Kedai Mesra at any one time will be limited.
Use of Face Masks
Customers are advised to wear face masks at all times.
Body Temperature Check
The station crew will conduct body temperature checks before customers are allowed to enter the Mesra store.
Use Setel app to Minimise Contact and Maximize Safety
Customers are encouraged to use the Setel app when purchasing fuel at Setel enabled stations nationwide.
All operating hours are subject to change depending on instructions by the local authorities.
@PETRONASBrands Feeds

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For the latest information on COVID-19, please go to:
Kementerian Kesihatan Malaysia
In the last year of Ramadhan, we're giving back to the frontliners and communities in need through the annual PETRONAS Coffee Break campaign that includes 18 organizations and 14 charitable homes nationwide. This year, we continue our support with a show of appreciation to our frontliners and also the riders.

We distributed complimentary coffee, snacks, and shopping vouchers to the front-liners stationed at quarantine centres, vaccination centres or hospitals. For riders, free PETRONAS Coffee Break pack were given for free at 13 selected stations nationwide.

We thank you for your sacrifice and effort during these difficult times.

Coffee exclusively by:
In collaboration with our partners:
@PETRONASBrands Feeds
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Food Bank Programme at PETRONAS stations
Since 2020, more and more people are facing unemployment and struggling to put food on the table. The need among the most vulnerable communities is deepening.

We hope our Foodbank Programme at PETRONAS stations across Malaysia will help those in need. We believe in sharing and working together with the community. Together we can continue to help and support the people who need it the most.

Thank you everyone for your contributions. Even the smallest contribution makes a big impact on a person's life. We welcome those in need to drop by our stations and help themselves out with the basic necessities provided. We would also like to inform everyone that PETRONAS does not take any profit from the sale of the Food Bank packs.

#KitaJagaKita #PowerOfLove

THREE WAYS TO CONTRIBUTE
PETRONAS STATIONS
Purchase items from Kedai Mesra or anywhere of your choosing to contribute to the stations with Food Bank Programme.

SETEL
Contribute through Food Bank packs* via online purchase or Mesra points redemption on the Setel app or website. Contribution can be chanelled to your preferred state.
Find out more
SETEL DELIVER2ME
Purchase the Food Bank packs* at participating stations via Deliver2Me in the Setel app to be contributed to the stations.
Find out more
*PETRONAS does not take any profit from the sale of the Food Bank packs

Food Bank Locations

Central Region
SELANGOR
Gombak
PETRONAS Station Bandar Tasik Puteri
PETRONAS Station Latar 2
PETRONAS Station Taman Dagang
PETRONAS Station Taman Samudra
PETRONAS Station Jalan Jelatek 2

Hulu Langat
PETRONAS Station Persiaran Mahkota Cheras
PETRONAS Station Prima Saujana 1
PETRONAS Station Seksyen 3, Bandar Baru Bangi
PETRONAS Station Seksyen 15, Bandar Baru Bangi
PETRONAS Station Sungai Merab
PETRONAS Station Solaris Putra
PETRONAS Station Seksyen 9 Bangi
PETRONAS Station Jalan Reko 2
PETRONAS Station East West Link
PETRONAS Station Lot 353 Cheras
PETRONAS Station Grand Saga 3
Kuala Langat
PETRONAS Station Bandar Saujana Putra
PETRONAS Station Jenjarum
PETRONAS Station Banting
Klang
PETRONAS Station Hamzah Alang
PETRONAS Station Kg Jawa
PETRONAS Station Pendamar Indah 2
PETRONAS Station Taman Sungai Kapar

Sepang
PETRONAS Station Pekan Salak
PETRONAS Station Cyberjaya
PETRONAS Station Persiaran APEC

Petaling
PETRONAS Station Bukit Jelutong Residential
PETRONAS Station Equine Park
PETRONAS Station Kg Baru Subang
PETRONAS Station Meranti Jaya
PETRONAS Station Sg Buloh Layby
PETRONAS Station Bandar Puncak Jalil
PETRONAS Station AXIS Shah Alam
PETRONAS Station Bandar Seri Kembangan
PETRONAS Station SS4B Kelana Jaya
PETRONAS Station Bandar Sri Damansara
PETRONAS Station USJ 2
PETRONAS Station Putra Height 2 (Putra Bistari)
Sabak Bernam
PETRONAS Station Sungai Haji Dorani

Kuala Selangor
PETRONAS Station Tanjong Karang 2
PETRONAS Station Pasir Penambang
Hulu Selangor
PETRONAS Station Bukit Beruntung
WP, KUALA LUMPUR
PETRONAS Station Bandar Tun Razak
PETRONAS Station Setiawangsa
PETRONAS Station Taman Tun Dr. Ismail
PETRONAS Station KM5.5 Jalan Cheras
PUTRAJAYA
PETRONAS Station Precint 9A
PETRONAS Station Putrajaya Precint 11

Southern Region
NEGERI SEMBILAN
Seremban
PETRONAS Station Bandar Baru Nilai
PETRONAS Station Seremban Arah Selatan
PETRONAS Station Seremban Arah Utara
PETRONAS Station Lavender Heights
PETRONAS Station Senawang 2
PETRONAS Station S2 City Park
PETRONAS Station Mambau
PETRONAS Station Bandar Sri Sendayan
PETRONAS Station Matahari Heights
PETRONAS Station Taman Bandar Senawang
PETRONAS Station Tiara Sendayan
Rembau
PETRONAS Station Pedas Linggi
PETRONAS Station Rembau
PETRONAS Station Pedas Linggi Layby Northbound

Kuala Pilah
PETRONAS Station Kuala Pilah 2

Port Dickson
PETRONAS Station Port Dickson
PETRONAS Station Pekan Lukut
JOHOR
Batu Pahat
PETRONAS Station Semerah
PETRONAS Station Simpang Kanan
PETRONAS Station Parit Raja
PETRONAS Station Jln Rahmat
PETRONAS Station Simpang Kanan 2
PETRONAS Station Parit Bintang
PETRONAS Station Parit Sulong
PETRONAS Station Tongkang Pecah
PETRONAS Station Jln Tg Laboh
PETRONAS Station Tmn Banang Jaya
PETRONAS Station Jalan Bukit Pasir
PETRONAS Station Tongkang Pecah

Kluang
PETRONAS Station Jalan Mengkibol
PETRONAS Station Jalan Batu Pahat Kluang
PETRONAS Station Simpang Renggam
PETRONAS Station Bandar Baru Ayer Hitam
PETRONAS Station Taman Desa Kluang

Kota Tinggi
PETRONAS Station Bandar Tenggara
PETRONAS Station Bukit Waha
PETRONAS Station Sg Mas
PETRONAS Station Jalan Tun Sri Lanang
PETRONAS Station Taman Sri Saujana
PETRONAS Station Jalan Ulu Tiram
PETRONAS Station Kota Tinggi
PETRONAS Station Kota Tinggi Bypass
PETRONAS Station Desaru

Kulai
PETRONAS Station Saleng
PETRONAS Station Senai
PETRONAS Station Bandar Indahpura
PETRONAS Station Tmn Kulai Permai
PETRONAS Station Bdr Putra 2
PETRONAS Station Bukit Batu
PETRONAS Station Kulai
PETRONAS Station Jln Kulai-Kota Tinggi
PETRONAS Station Taman Jaya Sepakat

Mersing
PETRONAS Station Mersing
PETRONAS Station Taman Wawasan

Pontian
PETRONAS Station Benut
PETRONAS Station Pekan Nenas
PETRONAS Station Pontian
PETRONAS Station Pontian Jalan Johor
PETRONAS Station Sungai Gurap
PETRONAS Station Permas Kecil

Yong Peng
PETRONAS Station Jalan Ayer Hitam Arah Kluang
PETRONAS Station Parit Yaani

Muar
PETRONAS Station Km4 Jalan Salleh
PETRONAS Station Bukit Pasir

Segamat
PETRONAS Station Gemereh
PETRONAS Station Jementeh
PETRONAS Station Segamat
PETRONAS Station Taman Yayasan
Johor Bahru
PETRONAS Station Taman Desa Cemerlang
PETRONAS Station Kota Masai
PETRONAS Station Tmn Pelangi Indah
PETRONAS Station Tmn Puteri Wangsa
PETRONAS Station Tmn Cahaya Masai
PETRONAS Station Taman Bukit Dahlia
PETRONAS Station Bandar Seri Alam 2
PETRONAS Station Lebuh Desa Cemerlang
PETRONAS Station Jalan Kota Masai 2
PETRONAS Station Permas Jaya 2
PETRONAS Station Jln Bandar P Gudang
PETRONAS Station Pasir Putih P Gudang
PETRONAS Station Taman Rinting
PETRONAS Station Bandar Tiram
PETRONAS Station Pasir Gudang
PETRONAS Station Taman Desa Jaya
PETRONAS Station Bukit Indah 1
PETRONAS Station Taman Universiti
PETRONAS Station Kangkar Pulai
PETRONAS Station Tmn Nusa Printis
PETRONAS Station Pulai Perdana
PETRONAS Station Skudai R&R
PETRONAS Station Taman Nusa Bestari
PETRONAS Station Jalan Kebudayaan
PETRONAS Station Jalan Indah
PETRONAS Station Mutiara Rini
PETRONAS Station Sri Orkid
PETRONAS Station Persiaran Indah
PETRONAS Station Km 13 Jalan Skudai
PETRONAS Station Taman Aman
PETRONAS Station Jln Pontian - Skudai
PETRONAS Station Taman Selesa Jaya
PETRONAS Station Taman Molek
PETRONAS Station Lebuhraya Pasir Gudang
PETRONAS Station Bdr Putra 1
PETRONAS Station Taman Bayu Puteri
PETRONAS Station Tmn Setia Indah 1
PETRONAS Station Jalan Masai
PETRONAS Station Bandar Putra 3
PETRONAS Station Taman Delima
PETRONAS Station Tmn Bayu Senibong
PETRONAS Station Jalan Rosemerah
PETRONAS Station Taman Austin Perdana
PETRONAS Station Taman Daya
PETRONAS Station Jalan Setia 3
PETRONAS Station Lebuhraya Pasir Gudang 1
PETRONAS Station Taman Desa Tebrau
PETRONAS Station Bandar Baru Uda 2
PETRONAS Station Jalan Tebrau 1
PETRONAS Station Bandar Baru Uda 1
PETRONAS Station Jln Datin Halimah
PETRONAS Station Jalan Lingkaran Dalam
PETRONAS Station Setia Tropika
PETRONAS Station Jln Kempas Lama
PETRONAS Station Taman Bukit Kempas
PETRONAS Station Jalan Pandan
PETRONAS Station Taman Perling
PETRONAS Station Damansara Alif
PETRONAS Station Kempas Baru 2
PETRONAS Station Bukit Gambir

Tangkak
PETRONAS Station Tangkak
MELAKA
Jasin
PETRONAS Station Bandar Jasin Bestari
PETRONAS Station Jasin

Alor Gajah
PETRONAS Station Durian Tunggal
PETRONAS Station Sungai Petai
Melaka Tengah
PETRONAS Station Bukit Beruang
PETRONAS Station Tangga Batu
PETRONAS Station Bandr Baru Sungai Udang
PETRONAS Station Lebuh AMJ Semabok

Northern Region
PERAK
Kerian
PETRONAS Station Kg Kedah

Larut & Matang
PETRONAS Station Jln Simpang

Hulu Perak
PETRONAS Station Gerik

Kuala Kangsar
PETRONAS Station Manong

Kinta
PETRONAS Station Manjoi
PETRONAS Station Bdr Meru Raya
PETRONAS Station Sunway Tambun
PETRONAS Station Taman Pengkalan Utama
PETRONAS Station Taman Batu Gajah
PETRONAS Station Kampung Simee
Kampar
PETRONAS Station Mukim Teja
PETRONAS Station Kampar

Perak Tengah
PETRONAS Station UTP
Manjung
PETRONAS Station Manjung Point
PETRONAS Station Sri Manjung 2
Batang Padang
PETRONAS Station Jalan Bidor
PETRONAS Station Tapah
PETRONAS Station Slim River

Hilir Perak
PETRONAS Station Teluk Intan 1
KEDAH
Kubang Pasu
PETRONAS Station Taman Tengku Maheran
PETRONAS Station Jitra

Kulim
PETRONAS Station Sg Kob

Langkawi
PETRONAS Station Kuah
PETRONAS Station Kelibang
PETRONAS Station Padang Mat Sirat
Kota Setar
PETRONAS Station Lencongan Barat
PETRONAS Station Datuk Kumbar

Kuala Muda
PETRONAS Station Jalan Sg Jagung
PETRONAS Station Kampung Batu Dua
PETRONAS Station Gurun
PULAU PINANG
Seberang Perai Utara
PETRONAS Station Bertam Perdana
PETRONAS Station Bandar Sunway

Seberang Perai Tengah
PETRONAS Station BKE 2
PETRONAS Station Permatang Pauh
PETRONAS Station Bagan Ajam
PETRONAS Station Butterworth-Kulim
PETRONAS Station Chai Leng Park
Timor Laut
PETRONAS Station Jalan Masjid Negeri
PETRONAS Station Batu Feringgi

Barat Daya
PETRONAS Station Bayan Baru
PETRONAS Station Balik Pulau 2
PETRONAS Station Jalan Dato' Ismail Hashim
PERLIS
Kangar
PETRONAS Station Kuala Perlis
PETRONAS Station Jalan Kaki Bukit
PETRONAS Station Jalan Raja Syed Alwi
PETRONAS Station Bohor Temak
Arau
PETRONAS Station Jejawi

Eastern Region
KELANTAN
Tumpat
PETRONAS Station Pasir Pekan
PETRONAS Station Pasir Pekan Hilir
PETRONAS Station Pengkalan Kubor

Kota Bharu
PETRONAS Station Kok Lanas
PETRONAS Station Bandar Baru Tunjong

Kuala Krai
PETRONAS Station Guchil
Pasir Mas
PETRONAS Station Chetok
PETRONAS Station Kg Gaung

Machang
PETRONAS Station Machang

Gua Musang
PETRONAS Station Gua Musang
PETRONAS Station Persiaran Raya (Gua Musang)
TERENGGANU
Kuala Terengganu
PETRONAS Station Wakaf Bahru
PETRONAS Station Batu Rakit (Gong Pok Jin)
PETRONAS Station Padang Midin
PETRONAS Station Batu Burok
PETRONAS Station Tok Jamal

Hulu Terengganu
PETRONAS Station Kuala Berang

Besut
PETRONAS Station Bandar Jerteh
Marang
PETRONAS Station Merchang
PETRONAS Station Marang

Kemaman
PETRONAS Station Kerteh 2
PETRONAS Station Geliga
PETRONAS Station Kijal Resort

Dungun
PETRONAS Station PAKA 2
PAHANG
Kuantan
PETRONAS Station Bukit Pelindung
PETRONAS Station Beserah
PETRONAS Station Bandar Indera Mahkota
PETRONAS Station Cherating
PETRONAS Station Bandar Kuantan Putri
PETRONAS Station KM26 Jalan Gambang
PETRONAS Station Balok Makmur
PETRONAS Station Permatang Badak

Raub
PETRONAS Station Raub
PETRONAS Station Mukim Gali Raub
Bera
PETRONAS Station Bandar Kerayong

Jerantut
PETRONAS Station Mukim Pedah

Maran
PETRONAS Station Bandar Jengka

Pekan
PETRONAS Station Pekan Bandar Diraja
PETRONAS Station Muadzam Shah

Sabah & Sarawak
SABAH
Kota Kinabalu
PETRONAS Station Luyang 2
PETRONAS Station Penampang
PETRONAS Station Batu 8 1/2 Jalan Tuaran

Papar
PETRONAS Station Papar
PETRONAS Station Kinarut

Tawau
PETRONAS Station Jalan Utara
PETRONAS Station Jalan Kuhara 2
PETRONAS Station KM7 Jalan Apas
PETRONAS Station Jalan Apas
PETRONAS Station Jalan Utara (Tawau)

Sandakan
PETRONAS Station Pss Beluran
PETRONAS Station Batu 8 Labuk By Pass
PETRONAS Station Batu 32 Jalan Labuk

Ranau
PETRONAS Station Kg Kilimu
Beaufort
PETRONAS Station Beaufort 2

Kota Belud
PETRONAS Station Kota Belud
PETRONAS Station Jalan Berungis – Kota Belud

Kunak
PETRONAS Station Kunak

Lahad Datu
PETRONAS Station Batu 3 Jalan Silam

Pitas
PETRONAS Station Pitas

Tuaran
PETRONAS Station Berungis

Kimanis
PETRONAS Station Kimanis

SARAWAK
Kuching
PETRONAS Station Kuching Utara
PETRONAS Station Tun Abang Hj Openg
PETRONAS Station Matang Jaya

Miri
PETRONAS Station Pujut 8
PETRONAS Station Lutong
PETRONAS Station Bekenu

Samarahan
PETRONAS Station Samarahan
PETRONAS Station Samarahan Expressway
Bintulu
PETRONAS Station Jalan Sultan Iskandar

Sibu
PETRONAS Station Sibu Jaya
PETRONAS Station Teku

Mukah
PETRONAS Station Mukah

Frequently asked questions

What is Food Bank Programme?
The Food Bank Programme is an initiative by PETRONAS Station dealers and the communities in providing essential items at participating PETRONAS stations nationwide. Those in need are free to take these items, while those who would like to contribute can deposit items into the Food Bank Programme.

What is the duration of the Food Bank Programme?
The Food Bank Programme is a temporary initiative to provide assistance to those in need during these difficult times, subject to the availability of goods or items.

Where can I find the list of participating stations?
As more and more stations join this cause, the updated list is available at this page here.

You can also search on the Setel app by clicking on the “Search” icon, click on “Filters” and select “Food Bank”. The list will also be updated on PETRONAS Brands Social Media Facebook and Instagram.

How do I contribute?
We appreciate your interest and welcome you to join the cause. We have been working to enable more avenues for contribution, from points redemption to purchasing the Food Bank packs from the safety of your own home. Here are the 3 more ways to contribute:

1. Use your Mesra points to redeem the Food Bank pack directly on the Setel app or web.

2. Purchase the Food Bank pack online here.

3. Purchase the Food Bank pack with Setel via Deliver2Me at selected stations.

What kind of items can be donated?
Examples of items accepted for the Food Bank Programme from public donations are staple foods, canned foods and dry-packed foods as follows:
Rice
Salt
Sugar
Flour
Instant noodles
Sardines
Rice vermicelli
Eggs
Bread
Cooking oil

Kindly ensure that the items are in good condition and is consumable. Expired goods will not be accepted.

What kind of items will not be accepted for donation?
a. Cash.
b. Perishable items such as vegetables, fish, seafood, meat & fruits.

Who is eligible to receive the items under the Food Bank Programme?
The Food Bank Programme is meant for those who are in need of essential items, while stocks last.

Can I contribute cash?
No, we are unable to receive cash contribution.

How many stations are involved in this Food Bank Programme?
As at 8 July 2021, a total of 328 stations are involved in this initiative. The list of stations will be updated weekly on all platforms including this website and on Setel.

When can individuals come and collect the items at the stations involved?
Items can be collected during stations’ operating hours, while stocks last. Operating hours may vary according to session and the current stage of the movement control order. Most stations operate between 6am to 8pm in compliance with the current movement control order until further notice.

When can the public donate the items at the stations involved?
For physical contributions, essential items can be donated during the stations’ operating hours.

Besides food, can the public donate toiletries or personal care items or laundry detergent etc.?
For the time being, we are only accepting essential food items listed above for the Food Bank.

How do I donate if the food bank area or shelves are full?
You may reach out to the staff on-duty or PETRONAS Station Business Partner.

How else can I contribute to the Food Bank Programme?
The other ways to contribute are as per the following:

1. Mesra Rewards redemption: Use your Mesra points to redeem Food Bank pack directly on the Setel App or web.

2. Deliver2Me: Purchase the Food Bank pack via Deliver2Me on Setel App at specific stations where this feature is available.

3. Online Purchase: Click here to purchase the Food Bank Pack. All successful purchases will be channelled to the Food Bank Programme.

Do I qualify for tax-deduction if I purchase a Food Bank pack or contribute essentials to the Food Bank at PETRONAS Stations?
No, contributions to the Food Bank Programme do not qualify for tax-deductions. Donations are only tax deductable if they are made to a goverment approved charity.

Does PDB contribute to Food Bank Programme as well?
Yes, we have allocated a contribution of over RM600,000 for Food Bank Programme.

Who can I contact for further enquiries?
For further enquiries, please contact Mesralink at 1300-88-8181.

In collaboration with the Malaysian Red Crescent Society (MRCS), you can extend your support during these challenging times with your Mesra points! For the ﬁrst time, your Mesra points can now be converted into contributions for essential services via the Mesra Rewards portal or the Setel app.

CAUSES YOU CAN DONATE
Covid-19 Response Eﬀorts

Emergency Ambulance Services

Disaster Relief and Response

Health and Community Services

Click here to donate now
DONATION VALUE WITH MESRA POINTS
*Donations above RM20 will be entitled for a tax exemption from MRCS.

HOW YOU CAN DONATE
Log on to Setel or the Mesra Rewards Portal & click on 'Rewards'.
Select 'Redeem Now' on your preferred voucher.

Confirm the voucher redemption.

Done! Contribution is on it's way.

*Terms and conditions apply.

Sentuhan Kasih
The Sentuhan Kasih programme is part of the Foundation’s Community Well-being and Development focus area, initiated to coincide with major celebrations in Malaysia. It provides an avenue for Yayasan PETRONAS to work with communities to provide for their basic needs and well-being.

Yayasan PETRONAS, the CSR arm of PETRONAS, is collaborating with PETRONAS Dagangan Berhad (PDB) to spread festive cheer amongst some 5,000 deserving families across Malaysia by contributing RM1 million ringgit in kind through this year’s Sentuhan Kasih Festive programme. The initiative is carried out in conjunction with the upcoming Hari Raya Aidilfitri, Kaamatan and Gawai celebrations.

Ikhlas Ramadhan
In this month of Ramadan, PDB contributed 94 Gas PETRONAS cooking cylinders as well as food supply and essential items worth RM40,000 to 10 charitable homes throughout Malaysia to ease their cooking needs so that they can celebrate the upcoming Hari Raya festivities with peace of mind.
List of Charity Homes
@PETRONASBrands Feeds

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